How are senior leaders perceived at GetHarley?

There were so many lovely and talented people within the company

I rarely write reviews, but I feel compelled to warn others considering a role at GetHarley. While the company presents itself as mission-driven and ambitious, the internal reality is far from the polished image. The culture is toxic, marked by micromanagement, lack of psychological safety, and a leadership team that discourages independent thinking. There are no strategies behind any of the numbers, decisions are made with little consultation or logic, If you bring alternative perspectives or challenge the status quo, you risk being sidelined or completely ignored. There is a clear culture of favoritism, and promotions or influence are often based on proximity to leadership rather than merit or performance. Creativity, autonomy, and collaboration are stifled. Talented people either burn out or leave quickly — and many do. Despite the external hype, the internal dysfunction is hard to ignore. I would advise anyone considering a role here to ask tough questions about team turnover, leadership accountability, and decision-making processes during the interview process. This company is not a healthy environment for high performers who value transparency, fairness, or professional growth

There were so many lovely and talented people within the company

I rarely write reviews, but I feel compelled to warn others considering a role at GetHarley. While the company presents itself as mission-driven and ambitious, the internal reality is far from the polished image. The culture is toxic, marked by micromanagement, lack of psychological safety, and a leadership team that discourages independent thinking. There are no strategies behind any of the numbers, decisions are made with little consultation or logic, If you bring alternative perspectives or challenge the status quo, you risk being sidelined or completely ignored. There is a clear culture of favoritism, and promotions or influence are often based on proximity to leadership rather than merit or performance. Creativity, autonomy, and collaboration are stifled. Talented people either burn out or leave quickly — and many do. Despite the external hype, the internal dysfunction is hard to ignore. I would advise anyone considering a role here to ask tough questions about team turnover, leadership accountability, and decision-making processes during the interview process. This company is not a healthy environment for high performers who value transparency, fairness, or professional growth

None at all - terrible experience

The culture at this company is horrendous. Senior management are focussed on data and revenue, with no interest in building a workforce that works cross-functionally or has any kind of team spirit. The CEO hires "yes people" into senior positions and if they don't agree with her questionable approach, they're forced out. The attrition rate is the highest I have ever seen at a company. Directors and VP's would leave within months after experiencing how poorly this company is managed. Huge amounts of investment goes into the sales team but very little into the actual product. Churn is also incredibly high and the CEO refuses to take responsibility for building a platform that is contingent on clients using the platform daily. Senior leadership have kidded themselves into thinking that account managers have some level of control over their clinics/clients, but forcing yourself into your practitioners businesses to micro manage them, telling them what to say and when to say it, while they carry out incredibly private treatments, isn't a strategy, and only causes distrust. Every positive review you see is fake and written by current junior employees. If you want to work ridiculous hours, traveling around the country, for a very low salary and be blamed for a poor product, then this company is for you

The other employees (not on management level) are the only pro to this company.

Where to begin. This company is a mess, which is so disappointing because it seems so promising from the outside; lots of funding, values you want to be a part of, promises of career opportunities at a successful woman-led startup. Unfortunately, this company and the way it treats its employees couldn’t be further from the truth. I left a company that really values their employees to come work at GetHarley because I love skincare and thought it was a great opportunity for me but from the get-go I was incredibly undervalued. The workload is impossible, and you are expected to do everything with a can-do attitude without voicing concerns should you have any. They overwork everyone on the basis it’s a “startup”, but everyone is underpaid for the amount of work they are doing. Salaries are inconsistent within each team, and GH recently made an attempt to “benchmark” these salaries and “ensure everyone is paid fairly” but it’s all for show, again especially when you consider the amount of work that everyone is undertaking, something I suspect was not included in the process of salary benchmarking. This company is constantly trying to automate processes but for every step forward, there are 5 steps back and the automation is failing miserably. When the automation is going poorly or another area is struggling (as they often do), management blame employees instead of trying to improve systems. On the subject of management, this company is incredibly nepotistic and very few people will get career opportunities, and most who do only do so because they’re friends with senior management. Many entry level employees struggle to get a salary bump or a promotion but the managers are constantly being promoted, which breeds a really toxic and stressful environment. To add to it all, there is so much micromanaging from certain individuals in management, who treat the employees like they are beneath them. All this company is good at is giving people the runaround and giving bs excuses. It’s no wonder that if people aren’t fired (which happens quite often), they quit because they don’t want to be treated poorly. Many people leave without anything lined up because that is still a better option to them than working here. When I left, my exit interview was cut short before I had the chance to voice all my concerns, which was disappointing but not at all surprising. It’s also really not surprising that most of the people who’ve left this company had long tenures at their previous roles and a really short tenure here. I’ve worked in a few industries and this is the worst I have ever been treated at a company, the most undervalued I have ever felt, and the most toxic environment I have ever worked in. There’s so much more I could say but I urge anyone who is thinking of working here to please not listen to the good reviews, there’s a reason they all sound so similar. If I could take back working at this company, I would.

None at all - terrible experience

The culture at this company is horrendous. Senior management are focussed on data and revenue, with no interest in building a workforce that works cross-functionally or has any kind of team spirit. The CEO hires "yes people" into senior positions and if they don't agree with her questionable approach, they're forced out. The attrition rate is the highest I have ever seen at a company. Directors and VP's would leave within months after experiencing how poorly this company is managed. Huge amounts of investment goes into the sales team but very little into the actual product. Churn is also incredibly high and the CEO refuses to take responsibility for building a platform that is contingent on clients using the platform daily. Senior leadership have kidded themselves into thinking that account managers have some level of control over their clinics/clients, but forcing yourself into your practitioners businesses to micro manage them, telling them what to say and when to say it, while they carry out incredibly private treatments, isn't a strategy, and only causes distrust. Every positive review you see is fake and written by current junior employees. If you want to work ridiculous hours, traveling around the country, for a very low salary and be blamed for a poor product, then this company is for you

The company has grown very quickly which creates lots of opportunities to learn, stretch and take on meaningful responsibility early. If you’re motivated by ownership and impact, there’s plenty of room to grow here. The leadership team is approachable and receptive to feedback. Following a recent restructure, there’s been a noticeable step change in transparency and communication, which has helped rebuild clarity and trust. Regular weekly updates and clearer leadership messaging have made it easier to understand priorities and direction, particularly after a period of uncertainty. The culture remains collaborative, with supportive teammates who are willing to step in and help when things are moving fast.

The recent restructure had a real impact on morale and created uncertainty across the business. While the changes were positioned as necessary, they were difficult and understandably unsettling for many people. As a fast-scaling company, priorities have shifted at times and some processes are still evolving. The pace is fast and won’t be for everyone - it’s best suited to people who enjoy a dynamic environment and can adapt as things change.

Somehow manages to find and employ some special people, so was great for meeting some new friends (who have also now all left because they are decent people with morals, who won’t tolerate the manipulative bullying that GH thrives on)

I write this with the hopes that future potential employees will read the reviews on Glassdoor and take them seriously. The negative ones written on here are sadly accurate and positive ones are usually where the CEO has messaged employees asking to post positive ones to try and counteract. I just hope that people looking for their next opportunity and are excited at the prospect of joining this company think twice or at least question what is being done to rectify the issues before joining. CEO thinks it is acceptable to consistently comment on character and personality when criticising or commending you rather than skills and output within the workplace. One memorable experience was a ‘strategy’ day in which the sales team were seated around a table and the CEO went around commenting on the flaws of employees that were potentially hindering their sales abilities and asked the team to also share their personal opinions on each individual one by one. Just the thing to get your team feeling supported and motivated! If your role carries a target just know it will be very difficult to achieve 100% or above. They will dangle all the carrots in front of you that will make it feel as though they’re being generous but you will rarely take home commission. Leadership team know exactly how to manipulate their teams. Meaning, they will make it seem as though you have the space to contribute ideas and feedback but will never implement and will instead create resentment towards you if they take what you are saying as negative. Best advice here is to just befriend leadership team and never challenge anything. Thanks to the favouritism that drives the company culture this should mean you’re okay. If you can stand to go thru life without morals and integrity that is. Do not expect any real support for if you are experiencing burnout, down on your numbers or finding something challenging. It may be met with understanding initially but this vulnerability will be used against you later down the line when they want to create an unpleasant narrative about you. Be prepared to be put on the spot like a little puppet, CEO/leadership team take joy in singling people out and enforcing role play of unrealistic scenarios. I think they insist on doing this to tick the boxes of being a startup/unicorn/silicone valley company with no real considerations of how it tangibly improves the day to day performance of their teams. Expect messages and calls to your personal number outside of working hours with no heads up. Boundaries don’t exist at GH despite feedback to ‘HR’ team. CEO wants to be ‘friends’ with everyone. This is only so she has more leverage on you to manipulate you later down the line. CEO has no prior experience in running companies so really has no idea what is appropriate behaviour and where the boundaries are. For a company that is 6 years old and has around 90-100 employees you’d expect a pretty substantial HR function. Sadly there is currently 0 HR as alluded to earlier. If you genuinely wanted to discuss something confidential or ask for help from HR there is no one employed to deal with this specifically. They did hire someone to do this but from what I was told they were fired shortly after sharing honest opinions about concerns around the culture at GH 😔 Lastly and most importantly, there is one employee in particular who I strongly advise to watch out for. This person has inconceivably been put in charge of onboarding all new joiners (even those in a team they do not manage). This is worrying for multiple reasons. Has little experience managing people. As someone who is responsible for the success of others is innately jealous and doesn’t like to see other’s successes, will make it seem like they do but it’s all in favour of how they appear to CEO. Is a bully (picks on new joiners for being slow to pick things up, sends passive aggressive messages, brings a different personality to work each day making it impossible to feel at ease around them etc). This has been fed-back to CEO multiple times with nothing having been done about it, which tells you everything you need to know. The fact that someone like this is trusted in a position of responsibility and leadership of what could be such a great company is genuinely really sad. So many incredible people could be doing the job that they’re doing but instead greed and manipulation have led to their success at GH. Whilst they are at this company, it will struggle to be a success because ultimately a great company needs great people, and this individual is sadly driving the best ones out.

Somehow manages to find and employ some special people, so was great for meeting some new friends (who have also now all left because they are decent people with morals, who won’t tolerate the manipulative bullying that GH thrives on)

I write this with the hopes that future potential employees will read the reviews on Glassdoor and take them seriously. The negative ones written on here are sadly accurate and positive ones are usually where the CEO has messaged employees asking to post positive ones to try and counteract. I just hope that people looking for their next opportunity and are excited at the prospect of joining this company think twice or at least question what is being done to rectify the issues before joining. CEO thinks it is acceptable to consistently comment on character and personality when criticising or commending you rather than skills and output within the workplace. One memorable experience was a ‘strategy’ day in which the sales team were seated around a table and the CEO went around commenting on the flaws of employees that were potentially hindering their sales abilities and asked the team to also share their personal opinions on each individual one by one. Just the thing to get your team feeling supported and motivated! If your role carries a target just know it will be very difficult to achieve 100% or above. They will dangle all the carrots in front of you that will make it feel as though they’re being generous but you will rarely take home commission. Leadership team know exactly how to manipulate their teams. Meaning, they will make it seem as though you have the space to contribute ideas and feedback but will never implement and will instead create resentment towards you if they take what you are saying as negative. Best advice here is to just befriend leadership team and never challenge anything. Thanks to the favouritism that drives the company culture this should mean you’re okay. If you can stand to go thru life without morals and integrity that is. Do not expect any real support for if you are experiencing burnout, down on your numbers or finding something challenging. It may be met with understanding initially but this vulnerability will be used against you later down the line when they want to create an unpleasant narrative about you. Be prepared to be put on the spot like a little puppet, CEO/leadership team take joy in singling people out and enforcing role play of unrealistic scenarios. I think they insist on doing this to tick the boxes of being a startup/unicorn/silicone valley company with no real considerations of how it tangibly improves the day to day performance of their teams. Expect messages and calls to your personal number outside of working hours with no heads up. Boundaries don’t exist at GH despite feedback to ‘HR’ team. CEO wants to be ‘friends’ with everyone. This is only so she has more leverage on you to manipulate you later down the line. CEO has no prior experience in running companies so really has no idea what is appropriate behaviour and where the boundaries are. For a company that is 6 years old and has around 90-100 employees you’d expect a pretty substantial HR function. Sadly there is currently 0 HR as alluded to earlier. If you genuinely wanted to discuss something confidential or ask for help from HR there is no one employed to deal with this specifically. They did hire someone to do this but from what I was told they were fired shortly after sharing honest opinions about concerns around the culture at GH 😔 Lastly and most importantly, there is one employee in particular who I strongly advise to watch out for. This person has inconceivably been put in charge of onboarding all new joiners (even those in a team they do not manage). This is worrying for multiple reasons. Has little experience managing people. As someone who is responsible for the success of others is innately jealous and doesn’t like to see other’s successes, will make it seem like they do but it’s all in favour of how they appear to CEO. Is a bully (picks on new joiners for being slow to pick things up, sends passive aggressive messages, brings a different personality to work each day making it impossible to feel at ease around them etc). This has been fed-back to CEO multiple times with nothing having been done about it, which tells you everything you need to know. The fact that someone like this is trusted in a position of responsibility and leadership of what could be such a great company is genuinely really sad. So many incredible people could be doing the job that they’re doing but instead greed and manipulation have led to their success at GH. Whilst they are at this company, it will struggle to be a success because ultimately a great company needs great people, and this individual is sadly driving the best ones out.

the sweet chilli crackers in the Fora kitchen

terrible leadership - all the amazing hires have left either because they can't stand the deluded and micro managerial CEO or have been fired for speaking up pay is rubbish only get promoted if you're mates with the CEO and fall in line with her delusion the company is actually going nowhere and gives a terrible service no career progression unless you're given a made up title to try and keep you from leaving the sinking ship ALL THE GOOD REVIEWS ARE FROM EMPLOYEES FORCED TO WRITE THEM BY THE HR TEAM (who have now either been fired or quit lol)

Somehow manages to find and employ some special people, so was great for meeting some new friends (who have also now all left because they are decent people with morals, who won’t tolerate the manipulative bullying that GH thrives on)

I write this with the hopes that future potential employees will read the reviews on Glassdoor and take them seriously. The negative ones written on here are sadly accurate and positive ones are usually where the CEO has messaged employees asking to post positive ones to try and counteract. I just hope that people looking for their next opportunity and are excited at the prospect of joining this company think twice or at least question what is being done to rectify the issues before joining. CEO thinks it is acceptable to consistently comment on character and personality when criticising or commending you rather than skills and output within the workplace. One memorable experience was a ‘strategy’ day in which the sales team were seated around a table and the CEO went around commenting on the flaws of employees that were potentially hindering their sales abilities and asked the team to also share their personal opinions on each individual one by one. Just the thing to get your team feeling supported and motivated! If your role carries a target just know it will be very difficult to achieve 100% or above. They will dangle all the carrots in front of you that will make it feel as though they’re being generous but you will rarely take home commission. Leadership team know exactly how to manipulate their teams. Meaning, they will make it seem as though you have the space to contribute ideas and feedback but will never implement and will instead create resentment towards you if they take what you are saying as negative. Best advice here is to just befriend leadership team and never challenge anything. Thanks to the favouritism that drives the company culture this should mean you’re okay. If you can stand to go thru life without morals and integrity that is. Do not expect any real support for if you are experiencing burnout, down on your numbers or finding something challenging. It may be met with understanding initially but this vulnerability will be used against you later down the line when they want to create an unpleasant narrative about you. Be prepared to be put on the spot like a little puppet, CEO/leadership team take joy in singling people out and enforcing role play of unrealistic scenarios. I think they insist on doing this to tick the boxes of being a startup/unicorn/silicone valley company with no real considerations of how it tangibly improves the day to day performance of their teams. Expect messages and calls to your personal number outside of working hours with no heads up. Boundaries don’t exist at GH despite feedback to ‘HR’ team. CEO wants to be ‘friends’ with everyone. This is only so she has more leverage on you to manipulate you later down the line. CEO has no prior experience in running companies so really has no idea what is appropriate behaviour and where the boundaries are. For a company that is 6 years old and has around 90-100 employees you’d expect a pretty substantial HR function. Sadly there is currently 0 HR as alluded to earlier. If you genuinely wanted to discuss something confidential or ask for help from HR there is no one employed to deal with this specifically. They did hire someone to do this but from what I was told they were fired shortly after sharing honest opinions about concerns around the culture at GH 😔 Lastly and most importantly, there is one employee in particular who I strongly advise to watch out for. This person has inconceivably been put in charge of onboarding all new joiners (even those in a team they do not manage). This is worrying for multiple reasons. Has little experience managing people. As someone who is responsible for the success of others is innately jealous and doesn’t like to see other’s successes, will make it seem like they do but it’s all in favour of how they appear to CEO. Is a bully (picks on new joiners for being slow to pick things up, sends passive aggressive messages, brings a different personality to work each day making it impossible to feel at ease around them etc). This has been fed-back to CEO multiple times with nothing having been done about it, which tells you everything you need to know. The fact that someone like this is trusted in a position of responsibility and leadership of what could be such a great company is genuinely really sad. So many incredible people could be doing the job that they’re doing but instead greed and manipulation have led to their success at GH. Whilst they are at this company, it will struggle to be a success because ultimately a great company needs great people, and this individual is sadly driving the best ones out.