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      Hyperoptic

      Engaged Employer

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      What is the company culture at Hyperoptic?

      Hyperoptic reviews

      Avoid at all costs

      Manager
      Current employee
      Hammersmith, England
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a small company so you will have the chance to work on different projects and expand your skills beyond your role. People support eachother

      Cons

      Bad management, lack of transparency, blaming culture, no recognition

      1
      avatar
      Hyperoptic Response
      now
      Thank you for your feedback. We’re glad to hear you enjoy working on a variety of projects and feel supported by your colleagues. As a current employee, we’d really value the chance to explore your concerns further. Please reach out to your HR Business Partner for a more in-depth conversation. We’re committed to strengthening leadership through ongoing management training and are using insights from our latest engagement survey to build a workplace where everyone feels valued and supported. Thanks again for sharing your thoughts—your feedback helps us grow.– The Culture and Engagement Team

      Toxic management culture, avoid at all costs

      Sales
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Reasonably nice office in London and flexibility to work from home.

      Cons

      - Management team have completely unrealistic expectations and no idea how to get to where they want to be. They’ll change direction enough to give you whiplash. - Toxic culture where you are made to feel like just a number. Sales will always be prioritised over employee wellbeing. - You’ll likely be given a job to do that is completely different from the one you applied for. People will leave every month and you will just be expected to pick up their work. Many roles are not backfilled, yet the output of the team is expected to stay the same. - So much time is spent in internal meetings, ‘deep diving’ into issues and creating action plans that never get actioned because there isn’t enough resource to do them. - Internal processes are ridiculously complex for the size of the company, so getting anything done is a slow and painful process. - Everything is a song and dance to appease the investors. Targets are completely unachievable. - The best you can hope for as a reward for hard work is a ‘Hyperfive’… an automated email ‘thank you’. No monetary benefit, no pay rises and no clear career progression or support from HR.

      4
      avatar
      Hyperoptic Response
      now
      Thank you for your feedback. We take every review seriously and are sorry to read you are not having a positive experience at Hyperoptic. Employees' experience is important to us and we would like to invite you to contact the People Team so that we can hear more about your concerns and support you. Thank you, the Culture & Engagement Team.

      Excellent companz

      Senior business technical analyst
      Current employee
      Belgrade, Central Serbia
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great salary, benefits and corporate culture

      Cons

      I have nothing negative to write about.

      avatar
      Hyperoptic Response
      now
      Thank you for your review. We are delighted to read that you enjoy working at Hyperoptic and appreciate the benefits and culture. Thank you again for sharing your feedback. The Culture and Engagement Team

      If you are really out of options

      Senior solution designer
      Current employee
      Belgrade, Central Serbia
      Recommend
      CEO approval
      Business Outlook

      Pros

      Considering that a regular salary and health insurance are basic expectations, I can say that I have absolutely no positive impression of the company.

      Cons

      The organization faces a lack of structure, alignment, and transparency, while the general level of technical expertise is quite limited. Management lacks real authority, unlike similar roles in the UK, and this gap is often filled by shifting responsibility, manipulation, and a "he said, she said" culture — all in an attempt to hold onto positions without assuming accountability. If you join the company, it’s advisable to carefully share your knowledge, especially if it is at a higher level than that of your colleagues, as this could lead to rivalry with long-standing employees who consider their positions secure. The work environment tends to encourage competition rather than collaboration, creating a rather toxic atmosphere. Most employees have stayed in their positions for years without basic qualifications, having gained knowledge "on the go" instead of through structured development. For those who aspire to professional growth through knowledge sharing and continuous learning, I would strongly advise avoiding such an environment. A final piece of advice: avoid closed-door meetings with management without official correspondence. This can protect you from potential manipulation, untruths, and misinformation.

      1
      avatar
      Hyperoptic Response
      now
      Thank you for sharing your feedback. Please, feel free to contact us to discuss these issues further. Your insights are valuable to us, and we want to ensure that your voice is heard and that we can work together to create a more positive and collaborative workplace. Thank you, The Culture and Engagement Team

      Decent Company

      Regional delivery manager
      Current employee
      London, England
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good working culture. You can also see how far the company has come and a clear direction of where it is going

      Cons

      benefits are not very good

      avatar
      Hyperoptic Response
      now
      Thank you for taking the time to leave a review. We are glad to read that you enjoy Hyperoptic's working culture and appreciate the progress the company has made over time; this is something we are very proud of. Sorry to read the benefits are not satisfactory. We are always open to hear suggestions and to know what people are interested in, so please feel free to share suggestions with your divisional Employee Voice champion. Thank you again for your review, the Culture and Engagement Team.

      Great company, not sure how much longer it will last though

      Business development executive
      Current employee
      London, England
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, fantastic colleagues, exceptional work-life balance

      Cons

      Non existent career development, other departments are lazy and unorganised, lack of responsibility and effective use of KPIs

      avatar
      Hyperoptic Response
      now
      Thank you for your review. We are very happy to read that you enjoy the culture at Hyperoptic. Our Learning and Development Team strives to offer as much as development opportunities as possible and we hope that these can translate into career progression when roles of interest are available. We suggest discussing KPIs with your line manager or reaching out to the HR team to support addressing concerns on this area. Thank you again for the feedback, the Culture and Engagement Team.

      Good only for starting your career in the business

      Telesales associate
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team (agents), okay benefits, good work location.

      Cons

      Bad Management: Leadership often fails to provide clear direction or support, leading to confusion and frustration among employees. Low Basic Salaries: Compensation does not reflect the level of work or industry standards, making it difficult to feel valued or motivated. Indifference to Personal Issues: Management shows little concern for employees' personal challenges, creating a lack of empathy in the workplace. Limited Wellbeing Involvement: There are few initiatives or resources dedicated to employee wellbeing, resulting in a stressful work environment. Slow Problem Resolution: Issues and concerns often take a long time to address, leaving employees feeling ignored and unsupported. High Targets: Employees are often set unattainable targets, adding undue pressure without the necessary resources or support. Difficult Promotion Path: Speaking your mind can make it nearly impossible to get promoted, fostering a culture of fear and stifling open communication.

      avatar
      Hyperoptic Response
      now
      Thank you for your review, we appreciate your feedback and take every review seriously. We will take in consideration and look into the areas you have flagged for improvement. Thanks again, The Culture and Engagement Team

      Toxic management culture, avoid at all costs

      Sales
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Reasonably nice office in London and flexibility to work from home.

      Cons

      - Management team have completely unrealistic expectations and no idea how to get to where they want to be. They’ll change direction enough to give you whiplash. - Toxic culture where you are made to feel like just a number. Sales will always be prioritised over employee wellbeing. - You’ll likely be given a job to do that is completely different from the one you applied for. People will leave every month and you will just be expected to pick up their work. Many roles are not backfilled, yet the output of the team is expected to stay the same. - So much time is spent in internal meetings, ‘deep diving’ into issues and creating action plans that never get actioned because there isn’t enough resource to do them. - Internal processes are ridiculously complex for the size of the company, so getting anything done is a slow and painful process. - Everything is a song and dance to appease the investors. Targets are completely unachievable. - The best you can hope for as a reward for hard work is a ‘Hyperfive’… an automated email ‘thank you’. No monetary benefit, no pay rises and no clear career progression or support from HR.

      4
      avatar
      Hyperoptic Response
      now
      Thank you for your feedback. We take every review seriously and are sorry to read you are not having a positive experience at Hyperoptic. Employees' experience is important to us and we would like to invite you to contact the People Team so that we can hear more about your concerns and support you. Thank you, the Culture & Engagement Team.

      Great for development

      Sales manager
      Current employee
      London, England
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture High rewards for time/effort

      Cons

      Processes could be improved Career longevity may be short

      avatar
      Hyperoptic Response
      now
      Thank you for taking the time to share your experience, we truly appreciate it. We're delighted to hear that you've found Hyperoptic to be a rewarding place for development, and that our culture and recognition of effort have made a positive impact. We also value your constructive feedback. Processes improvement is an important area we continue to focus on. Whilst we can't always guarantee long-term and continuous career progression, surely professional development is another important focus area for the company. Thanks again for your review, the Culture and Engagement Team

      Okay for a short time

      Manager
      Former employee
      London, England
      Recommend
      CEO approval
      Business Outlook

      Pros

      Small teams, which means exposure to a variety of projects and the chance to take ownership with visible impact (more than you might get in a larger organisation) Flexibility to work abroad for a few weeks People are generally friendly

      Cons

      Lack of structure and no processes Reactive decision making which can be felt in the company's culture Priorities change daily with little/no long-term strategy Unsustainable workload with individuals responsible for work which should be delegated across teams, leading to burn out Blame culture and limited opportunities for progression UK benefits package is very basic General low morale across the teams

      avatar
      Hyperoptic Response
      now
      Thank you for taking the time to share your feedback. It’s great to hear you value the exposure to projects, flexibility, and the friendly culture here. We also appreciate your comments around workload, structure, and long-term strategy. These are important areas, and your feedback is helping us build a more focused and supportive environment.– The Culture and Engagement Team