How often do employees say they are paid at Hyperoptic?

Great people, pay on time and good holiday pack

Lack of development and career progression, Exec team is awful (apart from the CEO) wrong people getting promoted to management.

Hybrid work, great cooworkers and salary paid on time

Incompetent management choice, culture, professional development

Some good people, pay on time

Management either micromanages or doesnt care about its workers, wont progress unless you are friends with the team lead.

Good people and helpful colleagues. Pay is mostly on time.

Company expanded too fast by cutting corners where they shouldn't. They keep reducing benefits, cutting bonuses, removing overachievement, making those remaining goalposts harder to reach just so they don't have to pay a cent more. Talent retention is non-existent, pay grading system was re-implemented as an afterthought after completely removing it for 2 years. Also, not keeping up with industry pay - even if you get promoted inside the company you have to fight tooth and nail for an acceptable raise. You have to check after payroll's done as mistakes happen often and aren't rectified for weeks or months. Especially with holiday pay. Implementation of new procedures happens on a whim, most are announced on the day of deployment and are not communicated with the rest of the company. Almost all departments are understaffed and overworked trying to patch things up. After shareholders took the reigns everything is rushed to make numbers go up. Quality's decreased across the board. Looking to save money even if it damages public perception of the company. Avoid if you can, there are more competent large corporations and better startups around.

On time pay and very good team

Not enough first line workers Low salary Not enough breaks for that load of work Not enough opportunities for growth Not best work life balance

This goes without saying, but most of the coworkers are lovely genuine people who will become your friends sooner than you can imagine. Team-work is strong and whenever you need help, someone is there to help you. Salary is on time.

People with little to no results are promoted and nobody really knows why, making the management really hard to respect. For the past year+ in CS, with the arrival of new management, there has been a really unhealthy atmosphere in the team, causing anyone who critiques any new initiatives to be ostracized, it's gone so far that team leaders aren't even asked for their opinion anymore, but everything is run by a few people with extremely limited knowledge and/or management expertise. There is a history of talking in a negative way about other colleagues with lower level employees, undermining other agents, managers or team leaders. About 10 cases are known of this happening, but HR refuses to do anything about this until mobbing charges are raised. They will only discuss things behind closed doors with no record of conversations, probably to save themselves from legal repercussions down the line. Seniority doesn't really grant you any rights. You will receive a 0% increase in your yearly salary review, with no real explanation why that is. They will tell you that feedback and the salary review are not mandatory. They will tell you that you're not a key player, but will not explain why you're not a key player. Budgets and benefits are being cut left and right, and there are rumors going around that the company is to be sold in the near future. Many people have been fired both in Serbia and the UK and essentially nobody is safe, if you're looking for a stable company, skip this one. Tools used to support the service are picked because they're cheap, not because they fit our workload best, leading to a billion problems usually taking months to fix. There's a massive cultural issue where Serbian employees are essentially considered lesser beings to their UK counterparts. There is 0 investment in people. If you're looking for learning, courses, seminars, forget about it, you will not find it here. If you're selected to conduct interviews, and it's your first time, you're just expected to know how to do it. If you're selected to manage a team, and it's your first time managing one, you're just expected to know how to do it.