What are pay increases like at Hyperoptic?

Private medical insurance, +1 vacation day every year, yearly bonus

Small salary increase on yearly basis, not great cooperation between teams

This goes without saying, but most of the coworkers are lovely genuine people who will become your friends sooner than you can imagine. Team-work is strong and whenever you need help, someone is there to help you. Salary is on time.

People with little to no results are promoted and nobody really knows why, making the management really hard to respect. For the past year+ in CS, with the arrival of new management, there has been a really unhealthy atmosphere in the team, causing anyone who critiques any new initiatives to be ostracized, it's gone so far that team leaders aren't even asked for their opinion anymore, but everything is run by a few people with extremely limited knowledge and/or management expertise. There is a history of talking in a negative way about other colleagues with lower level employees, undermining other agents, managers or team leaders. About 10 cases are known of this happening, but HR refuses to do anything about this until mobbing charges are raised. They will only discuss things behind closed doors with no record of conversations, probably to save themselves from legal repercussions down the line. Seniority doesn't really grant you any rights. You will receive a 0% increase in your yearly salary review, with no real explanation why that is. They will tell you that feedback and the salary review are not mandatory. They will tell you that you're not a key player, but will not explain why you're not a key player. Budgets and benefits are being cut left and right, and there are rumors going around that the company is to be sold in the near future. Many people have been fired both in Serbia and the UK and essentially nobody is safe, if you're looking for a stable company, skip this one. Tools used to support the service are picked because they're cheap, not because they fit our workload best, leading to a billion problems usually taking months to fix. There's a massive cultural issue where Serbian employees are essentially considered lesser beings to their UK counterparts. There is 0 investment in people. If you're looking for learning, courses, seminars, forget about it, you will not find it here. If you're selected to conduct interviews, and it's your first time, you're just expected to know how to do it. If you're selected to manage a team, and it's your first time managing one, you're just expected to know how to do it.

People are key and you can speak to anyone, at any level. There is a large young crowd of employees, all working very hard together. Free fruit and basic snacks in the kitchen are good, plus the cultural and engagement team do a great job at making it a better place for people to work and socialise. Good opportunities to work from home also.

The opportunities for growth and development are really poor. Across the 3-4 years that I was at the company, I was never offered or put forward for a promotion, despite my job roles/responsibilities changing multiple times during my time there. Also, the constant restructures and team changes led to a lot of disruption and stress on team members, taking on more than they should be doing. Annual salary reviews were very poor also, especially considering when a lot of people had left and the more 'loyal' team members were not rewarded. There's also a strict '3-days in' policy, yet many teams do not stick to this so there are times when you go into the office, for nobody to be in and it's a waste of travel time/money.

Great place to work depending on the department and the role, if capable employee can find great career roles here to improve and learn.

If promoting within the company, very stingy on the salary increases, retention offer non-existing, some benefits that were early adopted on are now industry standard and there was no effort on the company's behalf of keeping up with the market. Constant changes and very little communication from higher management to middle management on how these changes will influence day to day work.

Private pension and annual leave

They find excuses not to give raises or pay bonuses. You can be fired without severance pay at any time while working at this company. It's not a good company to work for.

This is probably the best company I worked for so far and I mean it. If you are slacking due to bad mental health, nobody is going to say a word to you. You get 35 days of vacation as soon as you start working for them. You get a lot of benefits like private health care insurance that is unlimited btw. 6 days of sick leave based literally on trust (that shows how much they value their employees). It’s 6 days per 6 months, so every 6 months you have new 6 days. If you do have any personal problems or matters to resolve, they will let you finish your shift early and you won’t need to compensate that ever! Because they care so much about you and your family! If you don’t feel like coming to the office, not a problem! Nobody is going to force you to! They understand that if you are productive enough there is no need to concern you with stupid things such as this one. If you need a vacation urgently, say no more, you are getting it here, again they understand how important your well being is. Salary is lets say enough to cover your expenses for living plus something extra so that you can pay a down payment for a brand new car. Finally, you can choose your shifts. Some companies act like they own you since they are paying you to work for them, but not this one. This one understands that one person has a life outside of work and they want you to live your life and do things that will make you happy.

Absolutely nothing for now, keep going with a good work!

This goes without saying, but most of the coworkers are lovely genuine people who will become your friends sooner than you can imagine. Team-work is strong and whenever you need help, someone is there to help you. Salary is on time.

People with little to no results are promoted and nobody really knows why, making the management really hard to respect. For the past year+ in CS, with the arrival of new management, there has been a really unhealthy atmosphere in the team, causing anyone who critiques any new initiatives to be ostracized, it's gone so far that team leaders aren't even asked for their opinion anymore, but everything is run by a few people with extremely limited knowledge and/or management expertise. There is a history of talking in a negative way about other colleagues with lower level employees, undermining other agents, managers or team leaders. About 10 cases are known of this happening, but HR refuses to do anything about this until mobbing charges are raised. They will only discuss things behind closed doors with no record of conversations, probably to save themselves from legal repercussions down the line. Seniority doesn't really grant you any rights. You will receive a 0% increase in your yearly salary review, with no real explanation why that is. They will tell you that feedback and the salary review are not mandatory. They will tell you that you're not a key player, but will not explain why you're not a key player. Budgets and benefits are being cut left and right, and there are rumors going around that the company is to be sold in the near future. Many people have been fired both in Serbia and the UK and essentially nobody is safe, if you're looking for a stable company, skip this one. Tools used to support the service are picked because they're cheap, not because they fit our workload best, leading to a billion problems usually taking months to fix. There's a massive cultural issue where Serbian employees are essentially considered lesser beings to their UK counterparts. There is 0 investment in people. If you're looking for learning, courses, seminars, forget about it, you will not find it here. If you're selected to conduct interviews, and it's your first time, you're just expected to know how to do it. If you're selected to manage a team, and it's your first time managing one, you're just expected to know how to do it.