What are perks and other benefits like at Jane App?

- Competent management at every level who take a genuine vested interest in your success and well-being at the company - True team-based environment - everyone is rooting for Jane's collective success without any selfishness - Employee feedback is actioned on, more often than not - Management who are open to hearing constructive feedback on the great, and not-so-great things, who take a genuine interest in your growth at the company - The first toxicity-free customer-facing environment I've worked in after a whole career in customer-facing roles - The ability to speak openly to literally anyone at the company, including C-levels, about anything, at almost any time - Above average pay with a very generous amount of benefits relative to other companies in similar industries - I am a POC and have personally never experienced anything uncomfortable that I feel would be of concern from a DEI perspective, contrary to what some of the other recent reviews have brought up

- While rapid growth brings about positive changes, it also brings quite a bit of ambiguity along with it - knowing how to navigate these often murky waters takes some skill and grit to push through it all - It can take quite some time for the aforementioned employee feedback to be actioned on - some of it is due to the very intentional and responsible nature of how Jane grows, something that those who are used to extremely rapid tech startup-like growth patterns may not be aligned with - While management does take a genuine, vested interest in your success at the company, you have to be extremely vocal and laser-focused in pursuing a career path for yourself, for your management to partner up with you - this is not for everyone - It can sometimes feel like management is disconnected from the reality of what front-line staff face on a day-to-day basis as communication isn't always crystal clear, which I know is something that's being actively worked on

The benefits are great and the salary is above market for support

The pay might catch your eye, but don’t be fooled—this place is toxic, especially in support. Leadership is predominantly white women who love to talk about how they "started in support," but they’re totally out of touch with what the team is up against now. If you dare speak up about the poor conditions, you’ll likely find yourself on a performance improvement plan for the smallest of reasons. It’s almost like they have a quota to hit. The fear of speaking out is real. Good, experienced employees have either been forced out or left because leadership is more interested in control than support. So yes, they pay well and the Christmas gifts are nice —but it’s not worth the hit to your mental health.

great benefits, welcoming environment, opportunities to contribute to the direction of the company

no cons so far in my time with the company

I feel really fortunate to be part of Jane, and it’s rewarding to make a real impact on our customer's in allied health. - The people that work here are genuinely fun and great to be around. - Jane is forward-thinking, with a big focus on teamwork, connection, and inclusivity - Employee stock options - Travel opportunities in the US and Canada for conferences and staff retreats - Extra perks like gifted paid days off during the holidays, generous holiday gifts, half-day Fridays in the summer, great benefits, and an HSA

Not exactly a con, but this job is really fast-paced and keeps you on your toes. As with any rapidly growing company, there can be challenges, but the leadership team is committed to improving efficiency and integrating AI tools to make things more manageable for the team.

The company has a steady growth with a remote-friendly culture. Their benefits and pay are fairly standard (although they might feel that what they offer is out of the ordinary or more than industry standard). There are some standout employees who are passionate and enjoyable to work with.

While the remote-first culture is nice for work-life balance, I do not feel that employees know each other very well, nor is there an effort to proactively foster a more tight knit culture. This is a place where you simply work your 8 hours and log off. There hasn't been a pay increase for a while and I do not feel that the pay is keeping up with inflation or exceeding the industry standard. Feedback on pay and benefits were brushed off by senior leaders. There has been many surveys from senior leadership about the state of the company. However, there is little confidence that they are able or willing to respond to the many concerns from the employees. Feedback about the unresponsive leadership and other shortcomings were met with shrugs, nor are the people partners/managers willing to take proactive actions to steer the ship in the right direction.

The benefits are great - yearly retreats, a support event, an entire home office set-up sent to your door. For the most part, the employees are great and all carry a similar 'Jane' vibe. The customers are phenomenally kind and patient and make the work worth it. I like that the pay is transparent, and you know exactly when you are eligible for a raise and what the amount will be. There are lot of great resources for tricky questions - an AI bot, internal and external articles, and a demo site.

From the start, the level of micromanagement was difficult to handle. The company uses a system that tracks your activity minute by minute and flags whether you’re “in compliance.” While I understand the need for accountability, this level of monitoring often feels excessive and creates a stressful work environment. The training program is extremely demanding. It involves long hours of learning, quizzes, and graded assignments, which can feel overwhelming and at times unnecessary for the role. It often felt like being back in school rather than professional training. Once training ends, the workload increases sharply. Schedules are pre-set, and many days involve multiple call blocks of three hours or more, often totaling six or more hours on the phone. The calls can be complex, especially since many involve Insurance Billing. This feels outside the scope of typical support work, particularly for Canadian employees unfamiliar with the US insurance system. Call quality is heavily scrutinized. Calls are audited in great detail, sometimes in ways that feel inconsistent or automated. The knowledge that your calls may be monitored live adds additional pressure. Support agents are also expected to monitor other regions’ workloads and assist as needed. This monitoring was previously assigned to team leads, and putting it on drivers adds extra stress without clear guidelines or support. Culturally, the company seems to have good intentions, but the size of the organization makes it hard to build genuine connections. During company-wide meetings, celebrations for milestones are impersonal simply because there are so many employees. Overall, the support team plays a vital role but often feels undervalued. Despite the hard work and dedication required, the role can feel more like being “just” a cog in the machine rather than a recognized contributor.

Strong leadership team, good benefits

pay is just a base, no bonuses

-Pay is above market average and great benefits from day 1 -Some great team members who genuinely care -Customers are at the heart of the work, even if leadership doesn’t always show it

-Leadership asks for feedback but doesn’t actually want to hear it -Communication is unclear and inconsistent -The “C conversation” structure is often used as a punitive tool rather than true coaching. If you question anything from leadership, go to your direct manager for support or if someone misunderstands you, this is used as a negative for you. -Workload expectations are unrealistic for the role and daily hours available -Drivers are overworked, and feedback about this is dismissed rather than addressed -Senior leadership feels disconnected from frontline employees—support is said to be a priority, but actions don’t reflect that -Diversity is undervalued. There is no proper training for leadership and while there is a lovely group of Team Captains that are spearheading this, it seems to stall out at senior leadership levels.

Loved my time at Jane App. Company culture is amazing. Jane really looks after their staff and good benefits.

Little bit of micromanagement on support floor.

- Like many others have said, Jane is filled with incredible people. I've not only made lifelong friends, but also get to work alongside some really intelligent and inspiring humans. - My manager is amazing - they let me run with my ideas and give me the autonomy I need to thrive. This support has been instrumental in my career growth. - Our CEOs set an amazing culture from the top, especially Ali, who is deeply rooted in her care for the support org, something I haven't experienced in other companies. - There are plenty of opportunities for advancement if you put the work in. - ESOP, WFH, great benefits, and fair compensation. - Overall, Jane is just a fantastic company to work for - I consistently feel appreciated.

- If you are looking for an easy job - this will not be the place for you. But if you are willing to work hard, take feedback, and be easy to work with.. you'll do well here.