How are career development opportunities at Modern Milkman?

- flexibility with WFH and being able to work in the office too - lots of social activities going on which makes it fun and brings the departments together - great CS team with lots of opportunity to put ideas into play - giving you a sense of belonging - lots of opportunities to grow and learn in other areas you may not be familiar with which help you see the bigger picture of the business - really hard working team who are team players willing to support each other - management like to get involved in the day to day which helps them understand the day to day of an agent - no gap between management and being an agent - seems like we are all on the same team which is how it should be - customer service can be challenging in any business but it really is about how the business and the team support one-another - I’ve always felt supported here - trust in staff to do the right thing and make decisions - health and well being budget alongside learning and development budget

- can be challenging, fast pace (customer service in a nutshell) but you can run with it easily due to supportive and understanding management

Colleagues, working from home, hours!

Your character and integrity is shattered from the minute you sign your contract. You are micro managed and manipulated by the People Team and Team Leaders on the daily. The disrespect is massive and you will leave the company an absolute shell of your former self. People within this company are only out for their own gain and career progression up the slippery ladder with zero management experience. Employees are not seen as individuals you are simply a number and someone they can manipulate every single day. Your voice and commitment is pointless cause this company do not care about anybody. Staff are put on PIPs with hidden agendas to simply breakdown staff who have shown nothing but commitment to the company. They like to crack the whip and threaten job loss in order for staff to nod and agree to ridiculous forever changes within the company. They only want YES people. If you value your sanity and self respect avoid this company at all costs. Value yourself and look elsewhere. Years of commitment were not ever acknowledged by management during my notice period or on my final working day. It’s a shambles. They do not care!!! Avoid avoid avoid

Very approachable leadership who empower teams Flexible work-life balance, practical approach to hybrid working Motivating company purpose and strategy focussed on doing the right thing for customers and the environment, supporting communities and tackling waste Evidence based decision making, culture of seeking data and listening to customer feedback Wide variety of work to get involved in from discovery and user research to delivering UI designs Great two-way interview process which gave insight into company culture Lots of opportunities to socialise outside of work through running, sport, meals (not just going to the pub)

Ambitious scaling-company, priorities can change and work is fast-paced. Would be challenging if you’re more comfortable working for a large organisation and in bigger teams