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      PENNYMAC

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      What is working from home like at PENNYMAC?

      PENNYMAC reviews

      Heavy environment with a very low work/life balance

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The one thing that is positive, is that the commute to the office (which is mandatory) is short

      Cons

      The company focuses a lot on culture; however, any effort to lighten the environment with culture, gets drowned out by terrible management. Executive management has a very poisonous attitude, which trickles down to all levels of management and employees. This has created a very toxic work environment, to the point where people are not happy to work there anymore. Pennymac has become a prime environment for micromanagement, as well as extreme monitoring. The company also does not believe in work from home in any circumstance, so there is no flexibility there, even considering how the work environment in today's world has changed. Pennymac refuses to adapt to the current work environment. The CEO is incredibly toxic for the company and has moved the company in a very cold and dark direction. Unfortunately, the environment Pennymac started with has dissipated, and the compensation/pay is does not competitive in today's job market. I do not recommend working here.

      1
      avatar
      PENNYMAC Response
      now
      Thank you for taking the time to share your thoughts and provide feedback as it helps us to evaluate and improve our work environment for all employees. We are committed to providing a positive and inclusive work environment and take your comments seriously. We encourage our employees to communicate with their supervisors or human resources if they have any issues or suggestions for improvement. Based on your comments, I encourage you to reach out directly to our human resources team so that we can better understand the situation. Ultimately, we appreciate the opportunity to learn and grow, and we hope that we are addressing any concerns so we can improve the overall work experience for everyone. Please feel free to reach out to us directly at employeerelations@pennymac.com if you would like to provide more specific feedback or if you would like to connect with one of our human resources team members.

      Best Company to work for!

      Loan officer
      Current employee
      Roseville, CA
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay Benefits People Security Market adaptability

      Cons

      Not much that i can think of. No work from home option- my commute is long

      avatar
      PENNYMAC Response
      now
      Thank you for taking the time to share your thoughts on our company. We appreciate your honest feedback along with the pros and cons you mentioned. Our company values open communication, and we take your advice seriously. We will continue to listen to our employees' feedback and work towards improving our communication channels. Once again, thank you for your honest feedback, and we look forward to continuing to learn and grow with you.

      Low Compensation

      Loan counselor iii
      Former employee
      Dallas-Fort Worth
      Recommend
      CEO approval
      Business Outlook

      Pros

      Family oriented. Great benefits for mothers and new fathers. Very team based.

      Cons

      CEO/Executives - do not want to pay their employees appropriately. You will be overworked. You will be paid under the average salaries of your peers with other companies. They do jot plan on giving raises when annual reviews are completed. They do not share the profit sharing’s, end of year bonus is not a thing here. The use their Penny Pantry as a way of an incentive for having to be fully on site. The CEO hates Work from home models and currently in the process of eliminating this. The CEO and executives prefer to eliminate departments instead of giving justified pay raises for the work load presented. Growth is not a priority with PENNYMAC.

      5

      Management is not the best

      Mortgage consultant
      Former employee
      Tampa, FL
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, salary, and work from home options

      Cons

      The poor leadership on management

      1
      avatar
      PENNYMAC Response
      now
      Thank you for taking the time to write an honest review of your experience working at Pennymac. We are glad to hear that you found the set schedule and flexibility to be a positive aspect of your job. However, we are sorry to hear that overall it was not the best fit for you. Your feedback will be taken into consideration and used as a means for improvement in the future. Thank you for sharing your thoughts and insights with us.

      Fast paced and hard dialing

      Retail sales representative
      Former employee
      Plano, TX
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, the ability to work from home when it was offered

      Cons

      micro managed, no additional training when asked even through your assigned to do it but was on a call

      1

      Just a number

      Customer service representative
      Current employee
      Las Vegas, NV
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home, benefits.. They are trying to build a couture, but this was during the low interest rate environment and I think they grew too fast

      Cons

      very repetitive, hard to get in touch with managers while working from home. They did not pay out my monthly bonus because they said I answered a question incorrect.

      1
      avatar
      PENNYMAC Response
      now
      We wanted to take the time to respond to your last review. It seems your experience was frustrating and left you with a bad feeling. Although it is not the norm, we understand it was your experience. I would like to encourage you to reach out to us directly employeerelations@pennymac.com so that we can understand more about your situation. Even if we cannot change the past we can influence the future. We are working hard to build a work environment that encourages growth and promotes wellness (mental, health, and financial). Growing as a company does not always mean size, it also means growing our ability to provide meaningful benefits, engaging experiences, and impactful leadership. We are continuously evaluating ourselves to improve our impact on our employees, customers, and shareholders. Based on your feedback we missed the mark, if you are willing, please reach out directly to us at employeerelations@pennymac.com so that we can better understand your specific situation and incorporate our feedback into our improvement strategy.

      na

      Lsr ii
      Current employee
      Saint Louis, MO
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home hybrid for now

      Cons

      no yearly rises and difficult to level up

      1
      avatar
      PENNYMAC Response
      now
      Thank you for taking the time to share your thoughts about your experience working with our company. We appreciate all forms of feedback, whether it be positive or negative as it allows us to improve and continue providing valuable services to our employees and clients. We are glad to hear that you found the working environment to be beneficial for you. We take great pride in ensuring that our work environment is conducive to productivity and fosters a sense of community among our team members. We are also happy to hear that you found working remotely to be a positive aspect of your experience with us. We understand that compensation is an important factor in any employment decision, and we appreciate your feedback regarding this matter. We strive to provide fair compensation to all of our employees, and we regularly review our compensation policies to ensure that we remain competitive in the market.

      Meh

      Loan counselor iii
      Current employee
      Fort Worth, TX
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is huge.

      Cons

      Not paid enough for the work done.

      avatar
      PENNYMAC Response
      now
      Thank you for taking the time to share your thoughts about your experience working with our company. We appreciate all forms of feedback, whether it be positive or negative as it allows us to improve and continue providing valuable services to our employees and clients. We are glad to hear that you found the working environment to be beneficial for you. We take great pride in ensuring that our work environment is conducive to productivity and fosters a sense of community among our team members. We are also happy to hear that you found working remotely to be a positive aspect of your experience with us. We understand that compensation is an important factor in any employment decision, and we appreciate your feedback regarding this matter. We strive to provide fair compensation to all of our employees, and we regularly review our compensation policies to ensure that we remain competitive in the market. We understand meeting strict SLA's can be a challenging aspect of the job. The mortgage industry is not only highly competitive, but it is also strictly regulated and often Pennymac's high standards are required to provide a superior level of support to our customers as well as remain compliant. However, your feedback is critical to our success and we will forward your comments to share your perspective so that we can improve our processes while maintaining our high standards of service.

      Great place to have a career

      Assistant vice president
      Current employee
      Tampa, FL
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities for Advancement, Steady pay increases for hard work, great people, relaxed work environment, work life balance. Benefits are good, good match on 401k, Nice office.

      Cons

      I think the company values speed and agility to the detriment of accuracy, execution, and efficiency. The company could really benefit from a robust, and ongoing, operations training program, especially in the Retail and TPO channels. The company needs a consistent hybrid WFH policy, needs to abandon a full RTO policy, and needs to re-implement hybrid for higher management levels. These positions are hard to hire for, and we've already lost several highly valued and high performing individuals at higher management levels due to a no remote/ hybrid policy at those levels.

      1
      avatar
      PENNYMAC Response
      now
      Thank you for taking the time to provide your honest feedback about your experience with our company. We are delighted to hear that you enjoyed working with us in your capacity and appreciated the friendly work surroundings. Indeed, we believe that a positive work/life culture is a crucial aspect of any successful business, and we are glad that you recognized our efforts in this regard. We understand the challenges that the mortgage lending industry can present, particularly when it comes to external factors such as interest rates. Nonetheless, we appreciate your candid feedback and have forwarded your comments in the hope to improve as we strive to provide an environment that supports engagement and growth. We are always willing to learn from our employees' experiences and suggestions. Therefore, we will continue to monitor the working environment, listen carefully to feedback, and make any improvements necessary. Thank you for being a part of our team, and we look forward to continuing our positive working relationship with you.

      It's a job that doesn't value you.

      Sales specialist
      Current employee
      Plano, TX
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance premiums, while high, did not raise in cost year to year. They gave an additional 5 days of PTO this year. The office environment is pretty casual and friendly. Management tries to keep it fun with provided lunches & optional after work events. If you do your job, no one bothers you about being on your phone during calls.

      Cons

      There are no annual raises. It doesn't matter how well you perform yearly, your pay will never increase which means you are losing money the longer you work. They do not promote from within, I have been fully qualified yet rejected while the jobs are offered to external candidates. Pennymac decided to spend hundreds of millions of dollars sponsoring the Olympics one day after the CEO sold nearly 7,000 stock shares and a lot of their execs seem to have sold a lot of their stock in the months post election. The sick time is given as a bundle of 40 hours that replenishes annually on your anniversary, and you earn a little over 3 hours PTO every two weeks. The management is very anti-WFH and will rarely give you that option even on a holiday.

      3
      avatar
      PENNYMAC Response
      now
      Thank you for taking the time to share your thoughts about your experience working at Pennymac. We understand feeling disappointed in your compensation package. We have been growing our total rewards package (tuition reimbursement, charitable and volunteer matching programs, wellness programs, and increased paid time off) to continue to increase the value we provide our employees in this very competitive environment. Please know that we take all feedback seriously and are committed to providing a positive working environment for all of our employees. We value your willingness to learn and hope that you will continue to apply the skills and knowledge acquired during your time at Pennymac in your future endeavors. As an organization, we are committed to building an inclusive work environment where our people can grow their careers and directly contribute to the growth of the company. Our commitment does not mean we are perfect, Our managers and leaders are human just like the rest of us, however, our commitment does mean that we are diligently striving to do better. Thank you for being a part of our journey to excellence,