Pros
Each RBA franchise is ran differently. I work for RBANW which home office is in Portland, Oregon. They service part of Washington, most of Oregon, and San Diego.
I work under Operations which involves installing, ordering, measuring, service, warranty, etc.
Installing is a great place to start, make some money, learn a TON about the process, and get into shape all at the same time. Is it hard on your body? You bet it is, but what construction job isn’t. I made about $70k my first year in 2020, but some make less if you are lazy and don’t put in the hours and don’t hustle. If you are in Portland, you can get well into 6 figures installing. I was remote so things are less convenient when installing and you don’t have warehouse people loading and unloading your truck everyday. Expect long hours installing and you are paid by piecework although sometimes you will get paid by your hourly wage which is determined by your skill level and experience. Some veteran installers have reported their pay has been changed around in their piecework to appear like they are getting a raise, but at the end of each year, their pay remains the same as year’s past which is interesting. If this is the case, I don’t think it’s intentional. Installing is a highly respected position and they make the magic actually happen. They are the ones who manifest the majority of the promises made previously and are looked at like superhero’s to most when they execute. I was proud to be an installer/superhero and took a lot of pride in my work.
Early years of covid were extremely frustrating and challenging with the company and factory because of how overloaded everyone was and how little qualified work force was there to support it. 2023 & 2024 have been great. I have never worked for a company who takes care of their employees like the RBANW in Portland does. I’m always reminded by my wife who has a much different job and gets treated like a flaming bag of dog s*** by her leaders which gets me so fired up just thinking about it (as my watch buzzes at me to calm TF down). She may one day apply here when she gets too fed up. There have been others who have transferred to different RBA franchises and things are much much different over there- meaning the grass is not greener. In fact, the grass is sometimes is non-existent. Most that I have talked to miss RBANW a lot. One example I was made aware of in another RBA is management cares less, installs are lower quality, and this particular person got burnt out due to their work load after 6 months which is about 10-12 hour days and gets paid about 1/3 less than what they did previously at RBANW while doing the same work.. just a LOT more of it and it was not installing. I feel so bad for that particular person. I have a new company vehicle, company gas and credit card, and managers who care about me and listen to my struggles and are actually eager to help me. I can go on and on about stories regarding how they have taken care of me above and beyond throughout my time here.
I have a lot of better things to do that don’t involve writing a review for my employer, but I feel obligated to due to how they improved my life over the past few years. No company is perfect, but it really does seem like this company is from my prospective. Maybe I’m just lucky.
I’m convinced RBA NW is the best RBA franchise to work for in the nation due to the owner and president being very involved and generous. Sales is a little different from what I hear…
Cons
I really don’t have anything negative to say about the operations side of this business, but I’ve observed sales reps voicing their unhappy opinions about their side of things. This seems consistent throughout other franchises as well so I’m not sure things will change soon. It’s all second hand information so I’d rather not try to convey as I question the accuracy. What I do know is that if you are in sales, you are expected to close the deal on the first appointment which is a lot of pressure BUT they get compensated for it. If you make around $150k or less, you should expect to lose your job due to poor performance but not after additional training takes place. These windows are very expensive and they need very talented sales people to sell them otherwise people like me can’t get paid. For that, I’m very grateful for the sales team and what they do. They do not get a company vehicle, company gas or credit card, but can probably afford to buy all that and then some with the commissions they are paid. This may not be a Con depending on how you read it.