What is the salary like at SonderMind?

Great pay, flexibility, ability to earn bonus when referring new clinicians. Easy platform to use, great training, many opportunities to connect in the community forum.

Not sure the total for each claim

Good pay compared to community behavioral mental health services

Problems contacting support staff as a provider and client

Unfortunately there are no pros

VERY Low pay, no pay for PTO or sick time, bad management

As billing and claims support, they are adequate and reduce the admin side of my work. Onboarding and credentialing are fairly efficient.

I have been a provider with Sondermind for two years, technically. When I first joined the organization, I received 5 referrals in 2 months, 4 out of 5 of which had incomplete accounts and did not respond to any form of contact, so I left the platform for several months. When I rejoined late last year, it appeared their referral system had improved somewhat, though often I would receive a batch of referrals on Friday evenings, with the expectation being that all clients were contacted within 4 hours of receipt. Their credentialing process is efficient, onboarding is a bit underwhelming but serviceable, and pay is average. They used to provide a job ‘coach’- basically a direct contact within the company, though my experience with that was abysmal. I had contact with my coach for exactly, after which she stopped responding to any texts or emails I sent. Apparently, the company didn’t see enough benefit to that position, so they eliminated it. Unfortunately, this eliminated direct contact with the company itself. There is no provider support line and minimal provider support in general. Now, they have all but eliminated customer support, as well. Clients and providers alike are expected to email with questions and concerns- to the same department no less!- and while the site states that your issue will be addressed within 72 hours, that has not been the case for months. As an example, I emailed with a request on 8/16 and as of 9/9 have received no response. Two calls later, I have still received no answers and no support, though I’ve been told the ticket has been ‘escalated.’ In June, I received an email from Sondermind excitedly stating “Say hello to more consistent pay!” which turned out to be a cover for “Hey, you live in a state (IA) with a lower cost of living than where most of your clients are located (CO), so we’re going to pay you less than we have been and keep the rest.” They have been in a ‘benefits verification outage’ for several months now, leaving clients and providers unsure of client’s insurance coverage. I’ve had several clients experience billing issues which I cannot address as a provider and Sondermind has taken weeks (sometimes months) to resolve, leading to lost clientele. If that wasn’t enough, I also haven’t received any notifications through site since July, including about changes being made to the site. There is no way to provide feedback other than the black hole that is their support email and they certainly don’t request feedback from providers for improvement. I believe that - like many telehealth organizations that have sprung up over the past few years- Sondermind was started with good intentions, but the mission was lost along the way. This company shows little respect for clients or providers, without which they wouldn’t have a business!

-General Support is mostly responsive. -Pay is great and consistent. -Make my own caseload -They credentialed me. -They take insurance for patients. -Billing is easy. -Only took a couple months to build a caseload. -Easy app for patients to use

-Patients have trouble getting a hold of support for any billing/insurance issues on their end. Patient almost left my practice because of being unable to update their insurance properly. -Sondermind's website system is buggy sometimes.

Flexibility in scheduling, they handle all the billing. Decent pay.

A lot of technical issues on the website. I've had several notes disappear and it's been almost two months since it has been resolved. I have patient information from their profile disappear multiple times a month and have to call into customer service. Customer service availability and convenience is very poor and slow. No known ability to increase compensation. only 1/10 referrals pan out.

The work life balance is amazing. You choose your hours, they send you referrals, and you have the opportunity to pay.

They have not increased rate of pay in 5 years. Troubles with software system.

I honestly can't think of anything. My experience here has been horrible all throughout.

I left SonderMind because of the lack of support being given to therapists. I was taking on a lot of patients and always had a heavy workload, but despite having a lot of work to do, management never bothered to help me out. The salary I was paid was also insultingly low. I definitely wouldn't recommend working here to anyone.

Onboarding was easy and did not take a lot of time. Fully remote.

They have a "matching" system where clients are given several providers to choose from. This makes getting a client a long process. I contracted for three months and never received more than 3 clients. Also, the rate of pay per session is very low.

-Provide referrals -Handle all billing -Privide HIPPA compliant video platform -Handle credentialing with insurance -Offer CEs -Easy note taking and submission process -Easy onboarding and support -Competitive pay

-The referrals decrease the longer you are with the app -Some crashing of their video platform recently -They used to be easy to contact and work with, now you can only contact via email and the most recent email I sent notified me that their response may take 8 business days. 8! this is so frustrating because my inquiries are usually more time sensitive or cause disruptions for client services. -Only 50% of my email inquiries have been answered in the last two months