What is overtime like at TP?

Team spirit, international teams, languages, paying on time, and achievable bonus schemes, respect for personal needs

Almost no career opportunities, lack of organization (some projects might be organized, not the ones I have worked on), they neither recognise nor pay overtime (they delete it from the system), they force paid days off in place of national holidays, they have numerous subcontractors who hire you every year to avoid the salary increases that are obligatory when you work for them after 3 years. You may work for TP for 15 years and, legally speaking, have never worked for them

Flexible working hours, prioritises mental health, overtime pay is very well , working from home available, although now it is hybrid job role, managers are lovely , there is support when needed (not all the time though)

Barely any lunch break, late shifts can start at from 8-5pm and late shifts 12-9pm, calls can get very tedious when it’s a busy day no time to breathe in between calls and too much micro managing as they keep a look out for your AHT targets, it feels like you’re being watched constantly and get told off for being on comfort breaks when you need to go to the toilet for more than 7 minuites. Training is provided but you are learning on the job.

Paid overtime, good work life balance, managed system

don't work too much here

The job is not very difficult, it's pretty routine. Resources are provided for us to research any issues we may have. There's also live help through Teams chats.

Systems crash frequently, causing issues and delays with call resolutions. Holidays are not paid, to get full check, we have to use PTO hours or work overtime for rest of the week.

Work life balance, no overtime

Low pay Incompetent management Biased evaluation

The compensation is genuinely competitive. KPIs tied to euro-equivalent rates meant the pay stood out compared to similar BPO roles in Egypt. That’s the honest positive.

Promotions have little to do with performance. What actually gets you ahead is being close to management, going along with the culture, and turning on your peers. People who challenged poor decisions or simply knew their rights were systematically pushed out or made to feel like the problem. Gaslighting is normalized — chronic overtime and cancelled days off are framed as your personal failure, not a planning issue. From what was visible across departments, the recruitment team operated like a clique. Loyalty to the group mattered more than competence or ethics. Those who tried to advocate for colleagues or push back were blacklisted. Candidates weren’t treated much better. A bonus system that once existed has since been removed, which further weakens the overall package. Decent pay but a closed career path unless you play politics.

Easy job, easy targets, culture was ok, no forced overtime, training was alright

Shift work could be brutal, sometimes quite boring, some of the management are comically terrible

There are No pros, no holidays no benefits, and being forced to work during week offs for some reason which is not disclosed

The salary is on time but there are baseless deductions to which they have no response, management only gives vague answers

Overall, it's a good company. Although the training at the beginning can be somewhat lacking and occasionally unorganized, everyone, especially future colleagues is eager to help, which makes the experience manageable. The workplace is very nice, with easy access to transportation, food, and other nearby facilities. The environment is clean and feels safe. The company regularly offers new events and learning opportunities, such as language classes, yoga, pediatric first aid courses, tennis competitions, and more. You can feel it's alive and it's very nice. Also I saw a lot of complains about the salary but I'd say it is still a decent one, at least for my project, I don't speak for others. And I would also like to add that it's cool to have a gaming/resting room, I like it. I would recommend a friend to work here, but it depends where.

First, it may be the work and life balance. It can be tough to have a personal life when working full time and often putting in overtime. That said, I’m not necessarily complaining about this, this is part of the job, and sometimes it’s just what’s required. Now the other cons, the management... The workplace has been incredibly stressful lately. I could list many examples of management’s behavior, but to keep it brief: unprofessional, disorganized, biased, ungrateful and power tripping. There's a troubling pattern of shifting blame onto agents for mistakes, enforcing rules that management themselves ignore, and pressuring staff under those double standards. Favoritism is clear, those who align with management's views are favored, while others are dismissed or overlooked. Decisions are made arbitrarily, often without considering the input or well-being of the agents affected. Career advancement doesn’t rely on skills or dedication, it depends on whether you’re liked. And when you’re not, they may manipulate procedures to make you look incompetent, simply because they can. At times, it feels less like leadership and more like a clique in control. I don’t typically write negative reviews, but I couldn’t remain silent. Despite consistently doing my job, working overtime when asked, and fulfilling every request, I haven’t felt respected. I'm not someone who complains for the sake of it. I prefer to work quietly and get things done and then go home. But the way management is "ruling" this company and pressuring some employees feels deeply unfair and unacceptable. To be clear, I’m speaking only about my specific project. I can’t comment on how things operate in other markets. I’d also like to add that, unfortunately, the HR department for our market has not been helpful when it comes to addressing concerns or handling complaints. And trust me, I’m speaking on behalf of many employees who either can’t or choose not to speak up. The relationship between management and agents has deteriorated significantly. It feels like certain employees are being intentionally pressured to the point where they would choose to leave on their own, because management can’t directly terminate them without a concrete reason. Instead, they seem to persistently search for one. I’ve witnessed this approach before, and unfortunately, it seems to be part of their usual method. I truly hope things improve in the future. It’s not in my nature to speak behind anyone’s back or to badmouth others.

• It's the best place to start if you're living this City and you need to gain work experience and haven't had any before. • For an entry-level role, the pay is decent and you get access to good healthcare insurance. • Inside amenities and canteen is superb. • Managers are friendly.

• Not the best place to stay long-term. ` If you fail to push sales into every aspect of customer engagement, even though sales isn't part of the job description, you lose the job. • Had to deal with constantly being asked to do overtime. They also make you sign a contract authorizing them to force you to do overtime "during emergencies", which I believe should be illegal because the definition of emergency can be arbitrary and vague.