What are perks and other benefits like at Track?

Is it all unicorns and rainbows? Of course not. But this is a company where I see myself staying for a long time. I’ve been with TNS for three years and have witnessed many changes — some good, some not so good. Like any organization, we face challenges, but we also have great opportunities. One of the things I value most is our leadership: they are transparent and direct. Now, not everyone takes directness well. Some confuse it with rudeness. Our CEO, for example, is very straightforward. He doesn’t dance around issues and isn’t afraid to “call a baby ugly.” In some negative reviews, you’ll see complaints about the company “no longer being a family.” That’s true — it’s not. TNS is a business now, and it operates like one: with goals, opportunities, and responsibilities. People here are held accountable — not for making mistakes, but for things like sloppiness, laziness, or dishonesty. That kind of accountability makes us stronger as a team. Our HR leader also sets the tone with what I’d call a real open-door policy. You can come to her with questions or concerns and speak openly. Over my three years, I’ve shared plenty of honest, even critical thoughts about the company’s direction — and not only was I not punished, but those conversations were valued. And our CEO? He’s approachable too. If you have a problem, you can talk to him directly. The only thing he asks is: “Don’t just bring me problems — bring a solution.” With all this being said: is TNS a perfect company? No. Is our CEO perfect? No. But are we heading in the right direction? Absolutely, yes.

The pay and the benefits are not great. They are fine, but there's room for improvement

I don’t know why there are so many negative reviews but I will share that this company is on a very positive trajectory and we are growing. We have a great CEO who is transparent and honest with employees and an ELT that is always looking to improve operations for the better. The departments and teams behind the software are some of the best in the business and there is a genuine feeling amongst everyone that we are headed towards an exciting future. There is a lot to love with this company, including the opportunities for growth, open door approach with management and valuable monthly company meetings. I am excited to be a part of the trajectory of this company.

Continue improving on employee benefits

Good People, Friendly, Cool Perks, Pay is Good, but only because the benefits suck.

Maybe I just have a bad manager? But there is a ton of micromanagement. It's like they created a fully distributed and remote environment, but don't trust anyone to work remotely. It's ironic. At first I thought it was just me or my manager, but after speaking with many teammates it's a company wide culture. Boogie (The CEO) has even said he prefers all of us to be in the office, what? Why would you become the CEO of a company that is fully remote then. Customers are never happy. High turnover rate. Always outages and bug fixes required. Zero career growth opportunities. They also make it clear that you can lose your job at any minute. Benefits are hot garbage. But that's to be expected for a company this small. They offer HSA match, 401K match, dental, vision and health, pay makes up for the benefits cost though.

Pay is okay (but benefits are horrible)

You are witnessing a case study of how not to come in to lead a company. We are in decline, and it all points to the top. We aren’t missing our numbers, which they tell us at every all hands, because of the market or political conditions, we are missing our numbers because of a complete decimation of culture from the top. Who came in and ruined culture with his attacking style? Who, in spite of saving they wanted us to be the best in the business, hired worn out retreads to lead our most critical teams - sales and customer service? Who has taken no accountability for these hires? For the decline in morale? Who takes no time to connect with anyone and then schedules dog and pony show meetings to act like he cares? Do you think the spate of recent reviews here is a coincidence? Read them all and realize the theme. And to the egotistical leadership team who once wrote “we think this is one person” ha! You literally prove us all right with your tone deaf approach to running companies.

-Pay is competitive -Competitive product offering makes it feel like your customers and work really matters -Great collaboration with other departments. People genuinely want to help -Trainings are great -Positive shoutouts in team/company calls are great.

A ton of change in leadership in the past few years. As the company grows this makes sense, but definitely has caused challenges with consistency and some areas of execution. Need more feedback opportunities with leadership, with tracking and results vs just listening Health benefits are more on the expensive side, Benefits in general could use some attention

Great benefits Servant leaders Remote work Personal development

Highly siloed departments Misaligned goals at times

Good People, Friendly, Cool Perks, Pay is Good, but only because the benefits suck.

Maybe I just have a bad manager? But there is a ton of micromanagement. It's like they created a fully distributed and remote environment, but don't trust anyone to work remotely. It's ironic. At first I thought it was just me or my manager, but after speaking with many teammates it's a company wide culture. Boogie (The CEO) has even said he prefers all of us to be in the office, what? Why would you become the CEO of a company that is fully remote then. Customers are never happy. High turnover rate. Always outages and bug fixes required. Zero career growth opportunities. They also make it clear that you can lose your job at any minute. Benefits are hot garbage. But that's to be expected for a company this small. They offer HSA match, 401K match, dental, vision and health, pay makes up for the benefits cost though.