Pros
Strong benefits and a solid product that clients trust.
Cons
The team felt understaffed, with a small group supporting a large volume of clients, which created a consistently high-pressure environment. Priorities and processes were constantly changing, making it difficult to feel stable or set up for success.
CX often felt overlooked compared to other parts of the business, and at times it felt like employees were treated more like numbers than individuals. There was also a high level of micromanagement, which made it difficult to feel trusted or take short breaks without scrutiny.
Client interactions could be challenging, and without sufficient support, it often felt like you were left to manage difficult or berating situations on your own.
The transition out of the role felt abrupt and lacked clear communication, which made the overall experience feel impersonal.
Growth within the company feels like you’re pulling teeth to achieve.