What are perks and other benefits like at Zola?

The majority of the staff was pleasant, including senior level management.

They expect contract employees to show up the same hours as internal staff that are paid salary and have benefits (often times more hours of work were required than internal) without proper compensation.

* Customer-focused, people-oriented culture with a fantastic women-led leadership team that values inclusivity, transparency, and care for employees * Fast paced yet balanced work environment, with a genuine comittment to work-life balance. * Collaborative, team-oriented tech environment that invests in employee growth with strong onboarding processes and excellent documentation and tooling. * A culture of innovation where ideas and feedback are valued from everyone, regardless of role, with a shared focus on improving the wedding industry for couples and vendors. * Excellent startup benefits, including unlimited vacation, comprehensive healthcare, and summer hours. Very fair compensation for the stage and life of the company * Leadership team emphasizes transparency through regular updates on business performance and presentations, empowering employees to stay informed and aligned * Beloved traditions such as employee awards, where colleagues recognize each other's achievements, fostering community and appreciation * A great environment for self-starters who thrive on being challenged, wearing multiple hats, and making meaningful contributions

* The fast paced and dynamic nature of the company can be demanding and isn't suited for those who prefer a more laid-back or structured work environment * Employees are often expected to take on varied responsibilities and adapt quickly to changing priorities which can be challenging for some

I really enjoyed the culture and benefits while working at Zola. Every member of the team made themselves available for questions and help. There was never a time where I felt I couldn’t ask a supervisor a manager or team member for something and they would be annoyed or leave me hanging. Everyone is really so helpful.

The SNI agents ( mostly remote workers from the Philippines) cherry picked which tickets they wanted to tend to sometimes they took to the more simpler tickets to keep their numbers up and reroute it the more intricate tickets back into the queue. Management was very good about calling this out when we complained about it and sent out several announcements request requesting that this and requested that everyone take responsibility for the tickets that are routed to them. Unfortunately, my contract was not renewed because the company employed bots for our roles. I felt that this was greedy and disingenuous, but I do understand that majority of companies are moving in this direction for entry-level position positions.

I have nothing positive to share. The disadvantages completely overshadow any small benefits. Avoid this place if you want to feel valued.

The pay is an insult. Employees are expected to shoulder brutal workloads that are overwhelming and unreasonable while receiving a fraction of what their effort deserves. Hard work is ignored, and dedication is met with indifference. The results is feeling invisible, undervalued, and exhausted every single day.