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      Call Center Manager Interview

      Apr 5, 2016
      Anonymous employee
      Draper, UT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at 1-800 Contacts (Draper, UT) in Aug 2014

      Interview

      Candidates were all given a fair shot and anyone who applied had the chance to interview for the management position. To my knowledge, no one was pre-screened or robbed of the chance to prove themselves in the interview, and the first round took several days. It consisted of sitting down with the hiring manager & a peer from the management team. There were two rounds before the hiring manager made his decision, and the second round came down to deciding between two individuals. This last round was a brief sit-down with the hiring manager where he only asked one question.

      Interview questions [2]

      Question 1

      Part a) You are leading a team of individuals on an arctic expedition when your plane crashes in the middle of nowhere. You know that if you do not leave the crash site to find food & shelter that you will die, and your job is to convince your team to come with you. Half the group wants to stay & wait for help, and the other half wants to move on. What do you do? Part b) Your significant other is in the group that refuses to leave the crash site. What do you do now?
      Answer question

      Question 2

      What are your top 7 strengths & 7 weaknesses?
      Answer question