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      Customer Service Representative Interview

      Feb 16, 2016
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2+ months. I interviewed at ADT in Feb 2015

      Interview

      I was sent an email asking me to come to a career fair but I was unable to attend. So I sent my resume and got contacted by a recruiter. This recruiter was super helpful and nice. Sadly she was in another state and not where I would be interviewing. After talking to her I was giving an in person interview. Got that scheduled and sent an email about what to do and wear and some links to do some research. Those links didn't even work. So I get professionally dressed and head to the interview on a day when the streets were bad due do ice and sleet. The two people doing the interview were wearing jeans and whatever. One even had this hideous tattoo on her upper back for everyone to see. We get a quick tour and then are asked to wait as they interview each of us. I was told the kind of questions I'd probably be asked and all that. I was asked maybe three questions. They pretty much knew they weren't going to hire me when I walked in the room. They were kind rude in a way. When they finished asking questions they said they were going to step out and talk then come back and let me know. I already knew at that point I didn't really want the job anymore.

      Interview questions [1]

      Question 1

      Why ADT?
      Answer question
      1

      Other Customer Service Representative Interview Reviews for ADT

      Customer Service Representative Interview

      Apr 28, 2025
      Anonymous employee
      Savannah, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at ADT (Savannah, GA)

      Interview

      The interview went well and the recruiter was easy to talk to. I had a great experience with the interview and they made sure my questions were answered. I’d recommend them to a friend

      Interview questions [1]

      Question 1

      Name a time you had to deal with an upset customer
      Answer question

      Customer Service Representative Interview

      Dec 12, 2024
      Anonymous Interview Candidate
      Wichita, KS
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADT (Wichita, KS) in Dec 2024

      Interview

      Video interview asked standard questions very laid back and always be prepared before hand research adt and customer service representative questions. Why you would be a good fit how to deal with angry customers

      Interview questions [1]

      Question 1

      Greatest weakness, they ask the star questions
      Answer question

      Customer Service Representative Interview

      Mar 6, 2024
      Anonymous employee
      Knoxville, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at ADT (Knoxville, TN) in Jan 2024

      Interview

      The interview process scared me a little because i had to role play and was not expecting that especially not really knowing my role. It all worked out for me though

      Interview questions [1]

      Question 1

      name a time you dealt with an upset customer. what did you do to calm them down and what was the outcome
      Answer question