I applied online. The process took 1 week. I interviewed at APCD (Sydney) in Apr 2021
Interview
The interview process was structured and professional. It began with a phone screening followed by a video interview. Questions focused on technical knowledge, problem-solving, and teamwork scenarios. The panel was friendly and supportive.
Interview questions [1]
Question 1
What is your approach when handling multiple IT support tickets at the same time?
I explained how I prioritize based on impact and urgency, use ticketing tools to stay organized, and communicate with users to manage expectations.
