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      Aerocare

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      Customer Service Agent Interview

      Dec 20, 2017
      Anonymous employee
      Townsville

      Other Customer Service Agent Interview Reviews for Aerocare

      Customer Service Agent Interview

      Jun 20, 2017
      Anonymous employee
      Melbourne
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Aerocare (Townsville) in Dec 2017

      Interview

      Applied online. Had to complete 3 online tests - 1: about identifying baggage tags (10 questions and timed) , 2: about how I would respond to different situations (10 questions and timed), 3: personality test (95 questions). Was then emailed to let me know that I had progressed to the next stage, which was an online interview. This was either a recorded video on one of their apps or a phone call if you didn't have internet access. I then received a call from the recruiting manager at the airport a few days later. I was to meet with two managers but only one was available when I got there. The interview lasted 10 mins. I had to take pre employment drug and alcohol tests, national police checks and complete a dangerous goods course before I could work.

      Interview questions [2]

      Question 1

      Tell me about you and your previous jobs?
      Answer question

      Question 2

      What is your availability?
      2 Answers
      17
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Aerocare (Melbourne)

      Interview

      I applied online at the end of April, completed a personality test then asked to do a video interview which was automated and you had to video record answers. About a month later I got an email for a one on one interview via Skype more questions are about the role and customer service. Then the following week I got email for a meet and greet with managers asking simpler questions about the hours and stuff like that. Couple days later heard back with the offer.

      Interview questions [5]

      Question 1

      What does safety mean to you?
      Answer question

      Question 2

      How would you work in a fast paced environment without damaging the quality of the service
      Answer question

      Question 3

      How do you feel about working night shifts?
      Answer question

      Question 4

      Give an example of a time you went above and beyond for a customer
      Answer question

      Question 5

      Why do you want to work here and what do you know about aerocare
      Answer question
      35

      Customer Service Agent Interview

      Jul 12, 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Aerocare in Jun 2017

      Interview

      A 2-Part process, initially with first an online 3-Part Questionaire consisting of Analytical, Situational & Phych test questioning (these first two with time limits applied) followed by an online video recorded interview if successful in completing part 1. These also time sensitive. On review of your video, AeroCare HR will be in contact if your successful in progressing further.

      Interview questions [5]

      Question 1

      Why do you want this role and what skills can you bring?
      Answer question

      Question 2

      Why does Safety mean to you?
      Answer question

      Question 3

      Where have you demonstrated Teamwork?
      Answer question

      Question 4

      Why is Grooming important?
      Answer question

      Question 5

      Have you worked in the Aviation /Airline industry before?
      Answer question
      14