Applied online and was invited to schedule a 15-minute call with the Head of Operations. While the process moved quickly, the interview itself felt underwhelming. The interviewer mentioned they were trying to fit in as many 15-minute calls as possible, which came across during the conversation. They appeared distracted throughout and paused mid-conversation to check and respond to Slack messages after noting they were from the CEO. When I asked about challenges the current Onboarding Leads face when onboarding new clients, there was a long silence followed by an unfocused and unclear response. It did not inspire confidence that they had a strong understanding of the role or could clearly articulate team priorities. Overall, the conversation felt rushed, transactional, and lacking in preparation or engagement. The follow-up was a generic rejection email with no specific feedback, which felt consistent with the overall experience.