Initial email contact, then a phone interview. The first time they contacted me they cancelled the phone interview ten minutes before it happened. Then they contacted me again because they said they haven't found the right person, and this time it went as planned. The phone interview was 30 minutes long and the HR rep was polite and professional. I did not get to the second round, so please take this review with a grain of salt, but I have also noticed what other interviewees are writing about on Glassdoor. Cancelling then rescheduling the interview was fishy, and I keep seeing this same job post popping up under different names on Glassdoor. "Head of Visual Storytelling" changed to "Video Editor and Visual Storytelling", etc. Either they haven't decided exactly what they want the role to be, or they're posting the job before they're ready, or perhaps some of the reviews here that they might be looking for free work could be true.