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      BNY

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      Customer Service Representative Interview

      Aug 14, 2019
      Anonymous employee
      Westborough, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at BNY (Westborough, MA) in Apr 2019

      Interview

      one to one interview. they explain the requirement job. for example, you need to pass a back ground check. the y also go over expectations and responsibility for the job. prior experience

      Interview questions [1]

      Question 1

      previous experience
      Answer question

      Other Customer Service Representative Interview Reviews for BNY

      Customer Service Representative Interview

      Oct 20, 2025
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at BNY (New York, NY) in Sep 2025

      Interview

      The interview process was fairly simple, consisting of easy questions that I was able to answer confidently. However, after completing the initial steps, the company stopped responding entirely, effectively ghosting me and leaving the process unresolved despite my follow-ups.

      Interview questions [1]

      Question 1

      One of the questions they asked me was about my experience managing high-volume customer interactions and how I handle challenging or upset customers.
      Answer question

      Customer Service Representative Interview

      Jul 2, 2025
      Anonymous employee
      Lake Mary, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at BNY (Lake Mary, FL)

      Interview

      The interview process for the bank of New York Mellon was great. Friendly and efficient agent who were able to answer all of my questions. Timely responses to questions and feedback. I would do it again

      Interview questions [1]

      Question 1

      How do you handle conflict in the workplace
      Answer question

      Account Manager Interview

      Nov 28, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at BNY

      Interview

      Interviewers were friendly, misleading almost to the point of offering the job in Interview. Was told I'd hear back by a certain date (a week later.) No outcome by that date, was then ghosted. They offered another candidate the role and provide no feedback.

      Interview questions [1]

      Question 1

      They asked me to keep BNY as my first choice after they were informed I was involved in other processes..
      Answer question

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