I was head hunted by the recruitment team. They called me and I had a telephone interview which I passed. I then came in for a one to one interview which was fairly easy and at the end had to do an English and maths test. After the interview finished I was told that I was through to the next stage. The next stage was honestly a massive waste of time I had to sit on the office floor and listen in on current employees cold call people for 2 hours! The headset wasn't working and every time I mentioned this it seemed as if it was a problem. So I had to sit and stare at a wall for a huge majority of the time. They expect you to learn a script, while filling out a work sheet, while 'socialising' with the current employees, while having to overhear more than 200+ phone conversations going on in the background while there is super loud dance music in the background. I was not informed that the interview would go on for almost 4 hours or I would have at least brought myself some lunch so that my stomach didn't growl for the whole afternoon. After two hours of 'observation' I had the final part of the interview with two people asking me the same exact questions from the initial interview, and then I had to read out the script. They told me I was amazing and honestly put my hopes up for no reason. At least I did get a call of rejection, the reason I wasn't put through was because they found someone which fit in better.... There is a very typical dynamic in the office. White young males. If you are a woman good luck, and if you are of ethnic minority you may have a slight chance if you aren't a woman. I would just rather not be dragged along in the first place because it was very obvious from my name on my CV that I am not the demographic that they are after and I truly feel as if they call people like me in just practise their interview skills.