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      Brandbank Group

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      Christmas Casual/Sales Assistant Interview

      Nov 6, 2024
      Anonymous employee
      Newcastle
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 4 weeks. I interviewed at Brandbank Group (Newcastle) in Nov 2024

      Interview

      For Unison, you have to fill out an online application (CV and cover letter), with a few additional questions. Then you progress to an online interview over Teams, with around five other people, where they ask a few simple questions. Then you are invited to an in-store interview, where they ask the same questions, as well as some more scenario questions. Then there is a two week waiting period, where you wait to see if you have received an offer.

      Interview questions [6]

      Question 1

      Tell me a bit about yourself.
      Answer question

      Question 2

      What would you do if there is a customer browsing, the phone is ringing, and you have an email to answer at the same time.
      Answer question

      Question 3

      Tell me about a time you had to deal with a difficult customer.
      Answer question

      Question 4

      Tell me about a time you experienced good customer service, and what made it a positive experience specifically.
      Answer question

      Question 5

      How would you define good customer service?
      Answer question

      Question 6

      What is your availability, and would you be open to working past Christmas if we determine you are a good fit?
      Answer question

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