The first step is a brief phone interview. This job is in a call center where you take calls from people who want to book pet friendly hotel rooms, so doing well in this step is critical. If you pass this step, you'll do an in person interview with the owners and office manager. The owners don't ask a lot of questions and you'll have spoken to the office manager extensively at this point so be prepared to ask questions of your own. It can feel a little weird as far as interviews go because you may have to take the lead somewhat. However, it gives you a real chance to shine. Display your knowledge of traveling, working in a call center, pets, etc.