• Managing incoming calls and customer service inquiries • Generating sales leads that develop into new customers • Identifying and assessing customers’ needs to achieve satisfaction • Training ambassador – Handling 3 to 4 agents and help them in the onboarding • Managing incoming calls and customer service inquiries • Generating sales leads that develop into new customers • Identifying and assessing customers’ needs to achieve satisfaction • Training ambassador – Handling 3 to 4 agents and help them in the onboarding