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      CDS

      Part of Bailie Group

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      Bilingual Call Center/Customer Service Representative Interview

      Jul 3, 2025
      Anonymous employee
      Gainesville, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at CDS (Gainesville, FL) in Sep 2022

      Interview

      The interview process, to me, is a chance to show who I am—not just what’s on paper, but how I carry myself and communicate. It usually starts with submitting an application, and if selected, I go through one or more interviews. These could be over the phone, online, or in person. Each step helps the company learn more about me and gives me a chance to learn about them too.

      Interview questions [1]

      Question 1

      In any type of customer service role, there will be times when customers become frustrated and take that frustration out on you. How do you handle rejection from callers and not carry that over with you to the next call?
      1 Answer