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      CEGA Group

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      Customer Service Representative (CSR) Interview

      Sep 22, 2023
      Anonymous Interview Candidate
      Bournemouth, England

      Other Customer Service Representative (CSR) Interview Reviews for CEGA Group

      Customer Service Representative Interview

      May 26, 2021
      Anonymous employee
      Crawley, West Sussex, South East England, England
      Accepted offer
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 days. I interviewed at CEGA Group (Bournemouth, England) in Jun 2023

      Interview

      Competency based questions around cs and your experience. Pretty easy if your prepared. Call taking test you have to take a call and make the correct notes withgood spelling Overall not too bad

      Interview questions [1]

      Question 1

      What made me apply for the job
      1 Answer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CEGA Group (Crawley, West Sussex, South East England, England) in Jan 2020

      Interview

      Long but clearly laid out with a normal question questions to understand siutaitonal judgement and then a fake phone call for information recording. Then had to finish off with watching some staff take calls

      Interview questions [1]

      Question 1

      STAR based questions confirming key attributes
      Answer question