Essentially, you speak with a recruiter, then the director for a welcome call, have a mock interview with a manger, and then a third email. They try to get a grasp of your level of commitment with education, as well as your communication skills with the students.
I applied online. The process took 6 weeks. I interviewed at CSU Global (Greenwood Village, Arapahoe, CO) in Jul 2019
Interview
Started off like a normal process. Screening call with HR and then moved on the Mock Interview. They give you tools to prepare but it's still nerve wracking with no training. From there you move to panel interview which is an hour long where they learn more about your experience and how you handle situations. Before this you also have a mock email response you have to write up, and afterwards an online assessment. Then a final 15-30 minute video interview with the Director. Generally it was a very pleasant experience till the end. They told I'd hear back by a date and 24 hours after that passed I emailed them to check in. No response for over 24 hours. 6 hours after that I got what seems to be an automated email saying they moved forward with a different candidate. It was a very extensive process and required a lot of preparation and effort. I have nothing negative to say about that; however, they fact that it took so long for them to respond to me at the end of these 6 weeks where I dedicated my time to preparing for these steps, to get an automated response, was honestly very frustrating. It feels a little disrespectful after I put in all this time.
I applied online. The process took 6 weeks. I interviewed at CSU Global (Greenwood Village, CO)
Interview
Its an exhaustive process that can take in excess of 5-6 weeks before any affirmative decision is heard. Here is the general sequence of events:
Submit Application > HR Reaches Out/Determines Interest > Mock Scenario Call/Exercise > Panel Interview (2-3 People)> IQ/Personality Assessment > Phone Interview with Executive Management
The mock scenario consists of them sending you information and resources prior to a mock call scenario. Essentially, someone will call you pretending to be a student and you a enrollment counselor. You will be asked questions and must show good salesmanship, as well as confidence in your answers. Make sure you review all the resources and links they send you.
All other aspects of the interview process are straightforward, typical interview components. Upon completing the final interview with executive management, you will thanked for your time and advised that a decision will be made.
Overall, my experience with the process wasn't pleasant. For such a lengthy process, their HR department needs to improve communications with applicants. I was told several times I would hear something by this day, or that day, but never would I receive timely notification by the deadline they provided. It really is discouraging throughout the process.
Interview questions [1]
Question 1
Conducted mock phone call where an individual calls you and you pretend to be an enrollment counselor. Prior to the call, you will be sent links/resources to study the scenario for the program and school.
