I applied online. I interviewed at Chase Bank (West Orange, NJ) in Mar 2026
Interview
First round was a phone call where they gauge your personality a bit and ask you questions about your background and experience and a couple questions such as “How do you deal with a difficult customer”. Second round is in person where they ask you similar questions and really emphasize how they want someone whom will above and beyond.
Interview questions [1]
Question 1
Tell me about yourself
How did you deal with an irate customer
Why do you want to work at Chase
Do you know what Chase offers its clients
The questions involve customer service and previous experience scenarios. They like to hear scenarios where you may have owned issues from start to finish and your level of hospitality. They could possible roleplay with you as well.
Interview questions [1]
Question 1
Describe a time you were in a difficult situation and how did you turn it around
Applied online, got emailed to schedule a phone call, received further info to conduct in person interview, within a couple of days got my offer overall was fairly quick process