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      Customer Support Agent Interview

      Jun 12, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Cloaked

      Interview

      The process consisted of: 1. Recruiter Interview 2. Take Home Assessment 3. Employee Interview 4. Hiring Manager Interview (Final Round) Unfortunately I was not offered the position. Overall it was a good/neutral process that lasted about a month. While no feedback was provided, it may have been a culture fit issue. Note: For positions at this company it requires using your personal computer. They do not provide company issued devices. That might of been a factor in the team's decision too.

      Interview questions [1]

      Question 1

      What is your ideal management style when working with a company? How would you handle negative feedback from a customer or employee? How would you stay engaged working in an remote work environment? How would you handle an angry customer requesting a full refund in regards to our refund policy?
      Answer question