I applied online and heard back from the recruiter about a week later. The first step in the process is to tune into a remote info session presentation with the recruiter and a few other employees. The second step in the interview process is a two-part take-home assignment. One part is a mock email sent to "members" and the other part is a mock phone call with an employee acting as a member. At the end of the call they told me I would hear back with a response from the recruiting team in 1-2 business days. Well, 10 days later I had to email the recruiter kindly asking for an update and was told that I would not be a good fit for the position. My one piece of advice is to be prepared for interview questions at the end of your mock phone call! I solely focused on preparing for the mock call questions because there was no mention of it being an actual phone screening interview call. So I was extremely caught off guard when they asked me behavioral/interview questions at the end.

pretty straightforward with easy questions and great interviewers. it wasn’t too many steps pretty straightforward from the get go if you have customer service experience. don’t know what else to say.