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      Customer Education Manager Interview

      Feb 11, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      The process took 3 weeks. I interviewed at Collective in Feb 2025

      Interview

      - The interview process was long: recruiter screen, manager screen, virtual onsite with two team members, take home assignment, panel interview. - During each of my first three interviews the team mentioned an exciting upcoming retirement feature release, then I got the take home assignment. - the take home assignment specifically mentioned that Collective was launching a retirement feature, and instructed me to: 1) create a full education roll-out strategy, content plan, pre-and post launch strategy, customer touchpoints, 2) write a help docs page related to a feature component and 3) indicate how I would measure program success. This is a long take home assignment, but I was mainly uncomfortable because this felt like 'real' work for an upcoming release (they included things to keep in mind, what the strategy goal should be and multiple, specific support inquiries). I asked for a dummy assignment and they said that what I was given was a dummy assignment. - I completed the take-home assignment (6+ hours of work) and emailed it to the recruiter and hiring manager. There was no call or interview to go over the work together (which made me nervous). Later in the week the recruiter informed me that they had gone with another candidate. - they reposted the job on LinkedIn. I don't know if they wanted free work, but I'm extremely skeptical of and suspicious of the company and will be monitoring their help docs pages and take action if *my* work appears.

      Interview questions [1]

      Question 1

      What interested you in working here? (They seemed unhappy that my answer was, initially: the recruiter reached out and from there I...)
      Answer question
      2