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      Currys

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      Customer Service Advisor Interview

      Apr 17, 2016
      Anonymous employee
      Edinburgh, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Currys (Edinburgh, Scotland)

      Interview

      If you pass the online application you will be contacted via phone call. They will conduct a short interview (why do you want to work for us?, what can you bring to the team? and so on). I was called two days after submitting my application and was told then and there that I was successful and would be invited in for the three part interview. The interview is split into three parts. 1. Mingle on the shop floor, talk to customers. I literally just went up to a customer, introduced myself and informed them that this was part of my interview. I think I got really lucky as the lady was super nice and basically said "do you know anything about iPads? Come over here and tell me about iPads". We had a nice little chat and at the end she approached a manager and told them how helpful and polite I was. 2. Face to face interview. Just the bog standard "tell me a time when bla". They also want to make sure that you're fixable and available during busy periods such as Christmas. 3. Sell something to a store member. I sold a fictional tablet. I was given an information sheet and about some deals. Make sure you ask questions and find out what the "customer" wants then simply just match it to the product. Also, I knew in advance that Currys are strict on promoting their insurance and help line. So make sure to promote them during the role play.

      Interview questions [1]

      Question 1

      Why Currys
      1 Answer
      1

      Other Customer Service Advisor Interview Reviews for Currys

      Customer Service Advisor Interview

      Apr 13, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Currys

      Interview

      Usual interview questions. They will ask you to pick a product and how you would sell it to the customer etc. Questions based on strengths. Ask questions based on you CV

      Interview questions [1]

      Question 1

      Tell me abit about yourself
      1 Answer
      1

      Customer Service Advisor Interview

      Nov 26, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Currys in Nov 2020

      Interview

      an online meeting (Teams) that lasted around an hour, This involved several questions asking about my experiences and what would make me ideal for the role. Felt very comfortable and easy to engage with. This tehn followed by a short exercise on how i would sell a product.

      Interview questions [1]

      Question 1

      Tell me a bit about yourself.
      1 Answer

      Customer Service Advisor Interview

      Jan 5, 2018
      Anonymous employee
      Sheffield, England
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Currys (Sheffield, England) in Oct 2017

      Interview

      Group Interview getting to know each other, individual interviews with more detailed questions like "give an example of when you've gone above and beyond" , mock call to assess your phone voice/personality and ability to deal with unhappy customers.

      Interview questions [1]

      Question 1

      How do you deal with conflict?
      Answer question

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