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      Customer Success Manager Interview

      Feb 21, 2020
      Anonymous Interview Candidate
      Arlington, VA
      No offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at Decision Lens (Arlington, VA) in Nov 2019

      Interview

      I started through an internal referral. I was associated with the company through past professional experience. I didn’t apply to any particular position but just shared my CV expressing an interest in joining them. I was first invited to meet with 3 senior management people. They identified a solutions engineering role for me for which I interviewed with them for 2 rounds. Then they said that they see me as a fit in the customer success team , so they began interviewing me for it. They scheduled a video and screen sharing presentation interview where several customer success people were in attendance.

      Interview questions [5]

      Question 1

      Describe your background and your past association with Decision Lens
      Answer question

      Question 2

      5-10 year goal
      Answer question

      Question 3

      For the customer success interview they asked me to prepare a presentation on a product of my choice and imagine that the audience are a set of new users who have recently licensed the product and I am the CS rep.
      Answer question

      Question 4

      They asked me questions about how my team planned to train users on the tool.
      Answer question

      Question 5

      They asked me what would be the challenge in the data intake part of the product implementation
      Answer question