I applied online. The process took 2 months. I interviewed at Deel in Sep 2024
Interview
1. Recruiter Screen (30 mins)
Introductory call with a recruiter.
Questions about:
Your background and experience (book of business, SaaS, etc.)
Why you're interested in Deel.
Salary expectations and availability.
High-level fit for the role and company culture.
2. Hiring Manager Interview (30–45 mins)
Call with the Associate Director or Manager of Customer Success.
Deeper dive into:
Your customer success experience and how you manage your accounts.
Retention, upsells, renewals.
Tools you've used (Salesforce, CS platforms, etc.)
How you handle churn or difficult customer situations.
Why Deel and how you align with their global, remote-first mission.
3. Practical/Case Assignment
May include:
A mock business review or success plan.
Writing a renewal email or support message.
A strategy presentation for customer onboarding or retention.
4. Panel or Cross-functional Interviews
Calls with team members from CS, Product, or RevOps.
Assesses collaboration skills and how you'd work across teams.
I applied through a recruiter. I interviewed at Deel in Jun 2026
Interview
The recruiter was nice and friendly. There are 5 rounds which felt a little bit too much in my opinion. In one of my rounds the hiring manager never showed up to our scheduled interview, HUGE RED FLAG! I was rescheduled with the same person and the moment the interview began I could feel she was stand-offish with me as if it was my fault for her no showing me. I could tell she did not care to interview me AT ALL! Then I get rejected for the position I didn’t even apply for. I was rejected for a Customer Operations Manager role but I applied for a Customer Success Manager role, another RED FLAG! If they are this disorganized during an interview process I cannot begin to imagine the chaos that is within the company. Good riddance, everything happens for a reason. Lost interest in them any ways.
Interview questions [1]
Question 1
Tell us about you?
What did you do to avoid a churn customer?
Interviewer was like a robot with no emotions whatsoever. Automatically made me uninterested in the company along with the conversations I had with CSMs currently working at Deel describing it as “toxic” and a lot of other things. If you want people to work at your company, focus on making the ones there being happy and hiring recruiters that know how to talk to people.
Both the recruiter and hiring manager showed up late to the interviews. The recruiter did give great insight to compensation. The hiring manager asked behavioral questions to ensure candidates can be successful in the role. Great company insight even in the early stages of interviewing.
Interview questions [1]
Question 1
Share a time you were successful upselling to a current customer.
