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      Customer Success Manager (CSM) Interview

      Sep 9, 2025
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Dober (Chicago, IL) in Dec 2024

      Interview

      This is for the Spindle portion of the company. I communicated briefly with the Hiring Manager, letting her know I was interested in the position. She passed along my information to the recruiter. The recruiter seemed friendly and scheduled a phone screen. Then, two minutes before the phone screen, the recruiter asked to reschedule because something came up. I agreed and sent over my availability. I followed up several times, but the recruiter ghosted me. I followed up with the hiring manager who had nothing to add. I understand not wanting to have an interview, but this type of stuff shows a lack of respect for candidates.
      1

      Other Customer Success Manager (CSM) Interview Reviews for Dober

      Customer Success Manager (CSM) Interview

      Nov 18, 2025
      Anonymous Interview Candidate
      Woodridge, IL
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Dober (Woodridge, IL) in Nov 2025

      Interview

      I applied to Spindle (child company of Dober) through LinkedIn, and the hiring manager initially reached out to me through LinkedIn Messenger. She sent a message with a few questions to confirm that I was truly interested in the position, and shortly after that she scheduled a 1:1 interview with me. The interview was supposed to be only 30 minutes long, but it ended up lasting nearly an hour due to how in-depth our conversation became. Following the interview, she sent me two articles and a webinar to review to again make sure I was genuinely interested in the opportunity. It took me almost an hour and forty minutes to go through all of the material. I went above and beyond and wrote a full paragraph summarizing each piece to further prove my commitment and to demonstrate what I had learned. I was then progressed to the next part of the interview process, where two members of her team conducted a detailed interview that required me to answer the same six questions about the last three places I worked. The interview could not have gone better. When I asked both interviewers if they had any hesitations or concerns about my background, they both told me they had none. After all of that, I received nothing but an automated rejection message from LinkedIn informing me that the company was moving forward with other candidates. Given the amount of time, preparation, and effort I invested and the fact that I consistently proved my interest at every stage. Receiving an automated message was extremely disrespectful and unprofessional. At the very least, I deserved a direct response or feedback from the hiring manager I spent so much time engaging with. This experience showed a lack of courtesy and genuine appreciation for candidates, and I would not recommend this company based on how they handled the process.

      Interview questions [1]

      Question 1

      1) What interests you most about this role; what drew you to apply? 2) What aspects of our work or industry most interest you? 3) This is a hybrid role with 4 days in our Woodridge office (core hours are 9a-3p). Are you open to this schedule?
      Answer question

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