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      Customer Success Manager Interview

      Oct 13, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Employment Hero

      Interview

      The role was advertised as remote in the UK even if their HQ is in Australia. After applying, I received an interview request and the email redirected me to the recruiter's webpage to book a slot. All slots available were at Australian time zone which made it impossible for me to book anything. I then replied to the email to see if perhaps the recruiter could accommodate a different time but he never replied. Around a month later, I received an email to inform me that the role has now been filled. Well, I don't understand the point of letting me know when I wasn't even given a fair shot to interview. Very poor experience overall, don't advertise a job for the UK if you are unable to accommodate interview slots that are not at 2 or 3am for the candidate.
      3

      Other Customer Success Manager Interview Reviews for Employment Hero

      Customer Success Manager Interview

      May 1, 2026
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Employment Hero

      Interview

      There are many stages to the interview process. Initial contact, some aptitude testing, a take home AI assignment and subsequent interviews. The interviews involve watching how you are interacting with AI to solve customer problems.

      Customer Success Manager Interview

      Dec 30, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Employment Hero

      Interview

      Screening call HR screen interview with the talent team Hiring Manager interview Interview with head of department Overall it was a great process and I got to know the team well. Everyone was really lovely to speak with!

      Interview questions [1]

      Question 1

      Tell me about about how you have diffused difficult customer situations
      1 Answer

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