I applied online. I interviewed at Enterprise Mobility (Stirling, Scotland) in Mar 2017
Interview
First there was an online assessment, and then a short 30 minute phone call, followed by a branch visit, and then an assessment centre. The branch visit was interesting, with Enterprise giving you this opportunity so that you can see if you really will enjoy the day-to-day aspect of the job. It provides you with an opportunity to meet employees and customers, and get a general feel for the company. An interview is also included in the branch visit, which is mainly 'give an example of...'/scenario based and encourages you to portray the best of your experience. The assessment centre is also interesting and is well structured - a fun quiz features, as well as 3 exercises. These consist of logistics tasks - planning a busy day of a manager ; role plays - selling to your assessor; a group exercise - this looks for you to show good communication and negotiation skills; and a final interview. The day is well structured, enjoyable, and isn't something to worry about too much. The assessors are friendly and there aren't any mind games going on during the day. My advice would be to listen to everything said, be yourself, and don't be afraid to ask questions and give answers.
Interview questions [1]
Question 1
Give an example of when you provided excellent customer service. Give an example of when you received excellent customer service. Give an example of when you put more into a project than you needed to / were told to aka: do you go above and beyond?
I applied online. I interviewed at Enterprise Mobility (Bolton, England)
Interview
The interview process typically begins with an initial phone screening with a recruiter to discuss motivation, availability, customer service experience and alignment with the company’s values. This is followed by a more in-depth interview, which may be competency-based, focusing on skills such as communication, leadership potential, problem-solving and sales mindset. Successful candidates may then progress to an assessment or final interview stage, which can include scenario-based questions and discussions around long-term career aspirations, before a final decision is made.
Three part interview process. First interview was over the phone, second interview was in person plus a shadowing session 3rd interview was in person. Questions were similar throughout, was able to answer all my questions.
two rounds call interview then a branch visit with a interview with manager. very detailed about 30 minutes. branch visit to see what they do in a day got to see customers and the system they used.