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      Work From Home Customer Service Representative Interview

      Sep 8, 2018
      Anonymous employee
      Lansing, MI
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Enterprise Mobility (Lansing, MI) in Aug 2018

      Interview

      The interview process had three primary stages; the application survey, the one-way video interview with predetermined questions and a telephone interview with an HR representative. The survey is in-depth, easy and kind of enjoyable (If that's even possible). Just make sure to only answer with definitive answers on the "true or untrue" spectrum. Do not be wishy-washy. Secondly, the video interview is nice in the sense of being able to control the flow of your answers. You have the time to review your thoughts, and look back onto the videos you'll be submitting. The interview is conducted through a thrid-party app, SparkHire. You have unlimited re-tries, so there's no excuse for a less than perfect answer! Lastly, there was an in-depth, lengthy telephone interview. The HR representative I was working with called herself and conducted it. It can get to be 45 minutes to an hour long as a whole, so be sure to give yourself enough time to speak, and give yourself a nice, quiet area to work in. Overall, I was thoroughly impressed with the depth and detail put into the interview process, given you have no actual face-time with anybody! 9/10, would totally sell myself again to them!

      Interview questions [1]

      Question 1

      What was one instance you had to calm a customer down during a transaction?
      1 Answer
      1

      Other Work From Home Customer Service Representative Interview Reviews for Enterprise Mobility

      Customer Service Representative (Work From Home) Interview

      Jun 6, 2022
      Anonymous Interview Candidate
      Las Vegas, NV
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Enterprise Mobility (Las Vegas, NV) in Feb 2022

      Interview

      Recorded video interview with about 7 questions, unable to re-record, a short time to think of an answer before having to record. Next step is video interview with talent acquisition rep, questions listed below

      Interview questions [1]

      Question 1

      Tell me about your relatable work experience and how that has prepared you to take on the reservation sales rep role? What attracted you most to this position? Can you tell me about your career goals? Requirements for Computer additional equipment remote employees have a single workspace that’s quiet and distraction free, any questions or concerns about these requirements? What type of oversight and interaction do you prefer from management? Require representatives to overcome objection to sell the reservation. Can you tell me a time you had to overcome an objection from a customer? Can you describe for me the last assignment in which you were a part of a team what was your role and what aspects of working as part of a team did you do you well? Was there an area when you were constantly changing daily that you felt you could’ve improved on when working with a team? Can you tell me about a time when you went out of your way to provide the best service to a customer. What actions did you take and how did that customer respond? Can you tell me about a time at work when you were asked to do something you’ve never done before. How did you react and what did you learn? Can you tell me about a time you saw someone at work either stretch or bend the rules beyond what you thought was acceptable? What did you do? Can you tell me how do you keep focused and control the interaction when a customer is getting off topic? Can you describe a situation where that illustrates the kind of techniques you use to stay organized and focused in your own work? Tell me about work situations where it’s easy for you to initiate conversations with people and when it’s difficult to initiate conversations without people? What’s makes these situations with different? In what situations would you change your communication style?
      Answer question

      Work From Home Customer Service Representative Interview

      Feb 3, 2019
      Anonymous Interview Candidate
      Dallas, TX
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Enterprise Mobility (Dallas, TX) in Jan 2019

      Interview

      Overall a very nice experience. Had to take an online assessment test that followed with a one way video interview and then a phone interview with a nice lady. Phone interview is a little bit more difficult since you have to answer on the spot. I was nervous so I answered some of the questions wrong , even though I have perfect answers for those questions, now that I think about it. Be prepared for 'Tell me about a time when...' questions. WIll only know if I got an offer next week. Overall, it was a nice experience and the lady interviewing me was very nice and polite!

      Interview questions [2]

      Question 1

      How do you get yourself organized for work?
      Answer question

      Question 2

      What do you do if a customer goes off topic?
      1 Answer