I applied online. The process took 2 weeks. I interviewed at Enterprise Mobility (Kamloops, BC) in May 2025
Interview
There are a total of three interview stages, although I personally completed only two. Overall, the experience was positive. As long as you’re well-prepared and do your research, the interviews should go smoothly.
The first interview is conducted by a Recruitment Specialist—mine was held online via Zoom. The second stage involves an in-store visit for observation, followed by an in-person interview with the Area Manager. Most of the questions are behavioral, and they’re definitely looking for candidates who are flexible and open to relocating in the future for a potential Branch Manager role.
The Management Trainee position is designed to prepare you to independently manage a branch, so they seek individuals who are motivated and eager to grow quickly within the company. Dressing professionally for all interviews is essential.
Interview questions [1]
Question 1
Tell me about yourself. Tell me about a time you dealt with a difficult customer.
Tell me about a time when the customer was looking for a refund, but your policy absolutely does not comply with it. How would you handle this situation?
Where do you see yourself in 5 years?
Situational questions about customer service
I interviewed at Enterprise Mobility (Toronto, ON)
Interview
More conversational than a typical interview style making it much more in depth and interesting. As a candidate you also get to know how the person across you made it to where they are now, using the same trainings you would eventually learn.
Interview questions [1]
Question 1
What would you do differently than other potential candidates to become an amazing MT.
It was an average difficulty interview with the most standard, basic questions. The interviewer had a deadpan, annoyed face and looked and sounded like she didn't want to be there. I didn't prepare for it and didn't pass, but I don't think most people will have a problem if they just prepare beforehand
Over the phone, Called me from a headhunter and talked about the role and asked if i was interested, then a 30 minute conversation with a recruiter at the branch to see if i was a fit, then in person