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      Filevine

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      Filevine interviewsFilevine Customer Success Manager (CSM) interviewsFilevine interview


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      Customer Success Manager (CSM) Interview

      Feb 6, 2023
      Anonymous employee
      Provo, UT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Filevine (Provo, UT) in Aug 2019

      Interview

      At the request of the recruiter, I was interviewed by another department (Implementations). I heard some red flags. For example: I was asked if I stayed at a position very long because they have people who leave to other departments? I also learned they both were fairly new to their positions as well (manager/director). After this interview, my interviewees left and told me the recruiter would come in and talk to me. After about 10 minutes, I got up to find him and another person walked in. I thought I was using a room that she had reserved until she started asking me questions and I quickly realized that I was in another interview and would be late picking up my child. I had to clarify what department she was in and discovered that I was in an interview for the position I initially applied for and it went pretty well despite not being prepared. She was interested in me as a person and was very down to earth. *I learned months later that she was at her desk when she was tapped on the shoulder and told about my presence. She wasn't aware about the interview either!

      Interview questions [1]

      Question 1

      Tell me a situation where you told a customer "no"
      1 Answer