Five Star Call Centers Customer Service Representative Interview Questions

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Want the inside scoop on your own company?

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Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Customer Service Representative Interview

Sep 16, 2025

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. I interviewed at Five Star Call Centers in Aug 2023

Interview

There were three interviews. Basic questions and very easy to answer. You will know right away if you are hired after the last interview. I felt comfortable talking to the interviewer.

Interview questions [1]

Question 1

How would you handle a difficult customer?

Answer question

Other Customer Service Representative Interview Reviews for Five Star Call Centers

Customer Service Representative Interview

Oct 21, 2025

Anonymous Interview Candidate

No offer

Negative experience

Average interview

Application

I applied online. The process took 2 days. I interviewed at Five Star Call Centers in Oct 2025

Interview

The interview process starts with a phone interview. I received an email inviting me for this phone interview, only to be stood up/ receive no call at the scheduled time.

Interview questions [1]

Question 1

They never ended up calling me at the scheduled time.

Answer question

Customer Service Representative Interview

Feb 18, 2025

Anonymous employee

Sioux Falls, SD

Accepted offer

Neutral experience

Customer Service Representative Interview

Jul 19, 2024

Anonymous employee

Sioux Falls, SD

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 2 days. I interviewed at Five Star Call Centers (Sioux Falls, SD)

Interview

Short and direct with a focus on background in customer service and addressing clients/ members. Also asked about availability, specifically on weekend availability during the busy season.Was told training would be short and that was an understatement.

Interview questions [1]

Question 1

Past work experience relating to customer service.

Answer question

Five Star Call Centers response

Thank you for your feedback! We appreciate you taking the time to share your experience. The training time is covered and listed in your offer when you sign off, so expectations are clear from the start. If additional training is ever needed, we encourage you to connect with your manager for further support. We value your insights and wish you the best in your role!

Application

I interviewed at Five Star Call Centers (Sioux Falls, SD)

Interview

Quick hired same day applied. Not a thorough process. Basic questions just to see if you’re competent. There is a phone test that consists of 5-10 questions. They also ask for a recording of your voice to learn how you sound over the phone

Interview questions [1]

Question 1

Have you worked remote before

Answer question

Five Star Call Centers response

Thank you for the feedback.