Hiring Manager Interview (45–60 min)
Technical/Operations Assessment (Varies)
May include:
Data accuracy/QA test
Workflow simulation (triaging tickets, prioritization, communication style)
Scenario-based troubleshooting
Short written exercise to evaluate clarity of communication
Cross-Functional Panel Interview (60–90 min)
Teams you may meet:
Engineering
Product
Customer Success
Support leadership
Final Interview / Culture Fit (30–45 min)