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      Customer Success Manager Interview

      Feb 7, 2024
      Anonymous employee
      Madrid
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Gamelearn (Madrid) in Jan 2022

      Interview

      3 entrevistas: 1. una entrevista general con HR de 30 minutos 2. una entrevista con CS Director para hablar sobre el puesto y el equipo 3. Director de ventas con preguntas sobre el mercado

      Interview questions [1]

      Question 1

      Habla de tu experiencia laboral
      Answer question

      Other Customer Success Manager Interview Reviews for Gamelearn

      Customer Success Manager Interview

      Sep 4, 2023
      Anonymous Interview Candidate
      Madrid
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Gamelearn (Madrid)

      Interview

      I had a first quick call with HR people that went very well. She told me they needed someone very soon, and the process would be fast. Right after, I had an interview with the CS Director, who went well again. And then, third and last interview with the person who would have been my direct manager, so not very logical but okay. This person was very unpleasant during the whole interview, she didn't prepare anything and just asked me to make her questions. She was complaining about the previous person that had the role. The interview wasn't constructive at all and I was just listening to her complaining. 2 days after , HR called me with a very strange voice and informed me that I wouldn't have any update for the next 2 or 3 weeks, pretending they had "events" in Spain, and that's why they wouldn't have time to manage the process. For a position that was supposed to be urgent. Finally, I received a call 3 weeks after to inform me that they wouldn't move forward with my candidature, without any explanation.

      Interview questions [1]

      Question 1

      Which KPI's are you currently using at your position to measure customer success?
      Answer question
      1