Initial screening and testing before the actual interview that was done online. Computer work, aptitude questions, etc. Actual interview was good - interviewers friendly and atmosphere was pretty relaxed. They made you feel welcome.
Interview questions [1]
Question 1
What did you like best about a manager you had in the past
I applied through an employee referral. I interviewed at GreenShield (Windsor, ON) in Jun 2026
Interview
The interview process was very good, I appreciated the communication before each interview via email and the topics that we would be discussing during the interview. It helped me prepare for the interview and made me feel more comfortable during the interview especially knowing what to expect. I appreciated the interviews conducted by Victoria, Sarah and Brittany, they all made me feel welcome and at ease.
Interview questions [1]
Question 1
How would I handle an upset customer on the phone, someone who has been denied or can get a prescription that they need filled?
I applied through a staffing agency. The process took 1 week. I interviewed at GreenShield
Interview
It was a behavior based interview process with typical customer service questions. Related to experience and situations. I also received a language interview as position was for a bilingual role.