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      Grow Therapy interviewsGrow Therapy Onboarding Customer Success Manager interviewsGrow Therapy interview


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      Onboarding Customer Success Manager Interview

      Jun 19, 2023
      Anonymous Interview Candidate
      Chandler, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Grow Therapy (Chandler, AZ) in Feb 2023

      Interview

      After the first initial interview I was selected to proceed onto phase two of the hiring process which came with creating an onboarding video to use as an example of how I would drive onboarding providers. I spent hours curating this powerpoint deck and submitted a 7 min screen recording, introducing myself and walking through the onboarding process. I was denied after the project was done, I'm assuming this was because I submitted 7 minutes instead of 3 minutes, but I wanted to ensure I also spent time introducing myself. After the hard work, the company decided to hire internally, which made me feel as if I never had a chance to begin with. They shouldn't have proceeded to hire externally if they knew filling the position would come from an internal resource.

      Interview questions [1]

      Question 1

      Why are you interested in this role? What's your experience with onboarding ?
      Answer question
      1