Customer Service Representative applicants have rated the interview process at HCLTech with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 5 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HCLTech overall takes an average of 17 days.
Common stages of the interview process at HCLTech as a Customer Service Representative according to 2 Glassdoor interviews include:
Presentation: 50%
Phone interview: 50%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at HCLTech (Chennai) in Jul 2015
Interview
Interview was an awesome experience it took one complete day to finalize the interview process.
Recruiter was good during the recruitment process and also they finalize the salary package as well on the same day
I applied through college or university. The process took 3 weeks. I interviewed at HCLTech (Trichy) in Aug 2025
Interview
The interview should have started at 10 max but it started at 12 , we were told to arrived at 9 and waited till 11 at a auditorium and was shifted to another place for the interview . At first we had 2 small interviews to access our communication . After that we had to talk a voice assessment ( valent something test ). And they told us to have lunch and when we went for lunch , I was called for the next interview so I finished up quickly went to attend the team lead interview < he basically asked situational questions , talked about salary , it was a chill convo > , it was 4 30 something by the time . I was told to wait till 6 for another interview but i had to catch a train for my home back so I asked for a virtual interview. I had interview the next day and it was okay . What could they even ask for a customer service role
Interview questions [1]
Question 1
Family background, since the salary is so low income , they asked if I have to feed my family
First Interview is good the person is kind and ask more follow up question. Make sure do to best in your introduction because they will depend on that for the next up coming questions.
Interview questions [1]
Question 1
Introduce your self and tell me about your hobbies.