Customer Service Representative (CSR) applicants have rated the interview process at HKT Teleservices with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 11 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HKT Teleservices overall takes an average of 11 days.
Common stages of the interview process at HKT Teleservices as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 20%
Group panel interview: 20%
Skills test: 20%
Other: 20%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at HKT Teleservices (Manila, Manila) in Oct 2020
Interview
It was straight forward about matching my skills with the job position needs. The interviewer was professional and respecful, the interview was about job matters, nothing personal. It was short and in 2 stages only, aside of the specific skills examination which also were straight forward.
Interview questions [1]
Question 1
How comfortable do you feel working with customers with different moods and pace?
I applied in-person. The process took 1 day. I interviewed at HKT Teleservices
Interview
It was an open interview. I arrived to the main office where I had to submit availability request followed by a typing test and than an in person interview asking about my previous work with customer service. It was a really quick interview than I was offered the job as soon as we finished in person.
Interview questions [1]
Question 1
If I was able to adhere to a set schedule with the hours 5:00 PM to 12:00 AM