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HTM interview questions
based on 2 ratings - Updated Sep 3, 2025
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How others got an interview
100%
Applied online
Applied online
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2 interviews
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Glassdoor users rated their interview experience at HTM as 50% positive with a difficulty rating score of 3.5 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for IT Support and International Reservations Consultant rated their interviews as the hardest, whereas interviews for IT Support and International Reservations Consultant roles were rated as the easiest.
The hiring process at HTM takes an average of 21 days when considering 2 user submitted interviews across all job titles. To compare, the average duration of hiring at similar companies like BlackRock, Inc. is 14 days, Fabricated Software, Inc. is 2 days, and Apple Inc. is 21 days. Candidates applying for International Reservations Consultant had the quickest hiring process (on average 21 days), whereas International Reservations Consultant roles had the slowest hiring process (on average 21 days).
There were a couple of interviews, and a comitee meeting.
First with HR, then an aptitude test, thjen another technical meeting with the IT team. You are able to know if you landed the job within a week.
I applied online. The process took 3 weeks. I interviewed at HTM (Tokyo) in Apr 2019
Interview
The process was a long 6-step process: 1. Application 2. Further Questionnaire about why you want to live in Hokkaido 3. First interview(job related behavioral questions) 4. An Aptitude/Personality Assessment test 5. Second Interview 6. Final Interview
After getting to Step 4, I was given the test. I quickly saw the test was a 60 min/40 ?s Aptitude and 50 min/60-80 ?s Personality test(give or take a few). While the Personality part was routine, the Aptitude part asked long word mathematical questions that are difficult to finish within the time constraint. What was most strange is that in my years and years of experience, I have never used such math problems in a real world situation. It's completely irrelevant to the job or Hospitality industry. I've interviewed with Marriott, Hyatt, Hilton and Intercontinental and not once have they ask this type of cognitive ability test. I flat out told the HR dept. I was not going to do it as it was not relevant to the job. I was then referred to the HR manager who asked me 2 more times to finish it for the application. At that point I politely said I withdraw my application.
I then looked up further reviews from current/former employees on here, Glassdoor, and I can say I'm happy I withdrew my application.
Interview questions [1]
Question 1
Tell us a time you dealt with a difficult customer.