We appreciate you sharing your feedback regarding your interviewing experience. We are sorry to hear that you feel we ghosted you, but we want to clarify that it is not true. We strive to provide timely responses and answer all candidate questions, regardless of the outcome. However, we acknowledge that our customer success team has undergone some leadership changes as we continually work to enhance the department. Ensuring a high-quality interviewing experience is crucial to us, and we do not tolerate managers who fail to provide that to candidates. We believe your experience does not reflect our company culture but rather an isolated incident involving a former employee who did not adhere to our standards. We value your input and will use it to further improve our interviewing process. We sincerely apologize for any inconvenience caused and hope you will consider giving us another opportunity in the future.