I applied through a recruiter. The process took 1 day. I interviewed at Infurn (London, England) in Aug 2012
Interview
Very straight forward, once you're in for an interview, just like anywhere else, don't lie, be yourself, the process was nice and painless, and the interviewers were very in depth about the job and when you can start.
Interview questions [1]
Question 1
Only asked into previous experience, although they may ask how you'd react in a situation where a customer would be aggresive or abusive on the phone